Exeter - Luxury Showroom Manager

Quorn Stone; Exeter; On-site; GBP 33,000 - 36,000; Full time

Benefits offered by this job

Bonus potential

Training & development

Employee assistance programme

Holiday allowance

Parental leave

Company pension scheme

Healthcare plan

Product discount

Volunteer days

Job summary

Quorn Stone is expanding its Exeter showroom and seeks a Showroom Manager to lead daily operations, deliver outstanding customer experiences, and drive sales. You will guide a small team, advise on product suitability, and manage inquiries from enquiry to aftercare in a luxury flooring environment.

The role offers a base salary with bonus potential, full-time hours, and a focus on presenting high-quality showrooms. Exeter-based with UK-wide opportunities within a growing company.

Qualifications

• Excellent customer service, organisation and time management required.
• Confident in engaging with customers face-to-face and building rapport.
• Strong written communication for clear emails.
• Commercial mindset with proven ability to drive sales.
• Proactive, hands-on attitude in a fast-paced environment.
• Interpersonal skills to support the wider team.
• Ability to use initiative and anticipate future business needs.
• Full UK driving licence preferred.

Responsibilities

• Lead a small sales team in the Exeter showroom.
• Welcome customers and build strong client relationships.
• Provide advice on suitability, sizing, pricing, and interiors.
• Create quotations, process payments, arrange deliveries, and manage after-sales service.
• Manage showroom diary and online appointments; update CRM daily.
• Handle customer queries and ensure exemplary service at all times.
• Maintain the showroom to a consistently high standard.

Skills

Customer service

Organisation

Time management

Written communication

Sales drive

Proactive attitude

Interpersonal skills

Tools

MS Office (Excel, PowerPoint, Word)

Job description

Established in 1995, Quorn Stone is a leading retailer and importer of luxury natural stone and porcelain flooring. With showrooms across the UK and our Head Office based in Leicestershire, we are passionate about delivering the highest quality products alongside exceptional customer service.

We work with homeowners, designers, and trade professionals to bring beautiful spaces to life, and pride ourselves on our knowledgeable team, supportive culture, and commitment to excellence.

Due to continued growth, we are looking for a Showroom Manager to lead our upcoming Exeter Showroom this autumn. As we expand from strength to strength, we would love to hear from you!

Salary: Base Salary of £33,000.00–£36,000.00 plus performance bonus potential of up to £20,925 (OTE £56,925)
Working hours: Full-time, 37 hours per week with 2 days off
Location: Exeter, United Kingdom

The role:

As the Showroom Manager, you will take full responsibility for the day-to-day management of the showroom, ensuring it is always presented to the highest standard. You will lead a small sales team, deliver exceptional customer experiences, and provide expert advice on product suitability and interior design.

You will play a key role in managing customer relationships from initial enquiry through to aftercare, ensuring every client receives a gold-standard service experience.

What You Will Be Doing:

• Managing and supporting a small sales team
• Welcoming customers into the showroom and building strong client relationships
• Providing advice on suitability, sizing, pricing, and interiors with confidence and creativity
• Creating quotations, processing payments, arranging deliveries, and managing after-sales service
• Managing the showroom diary and online appointments
• Updating the CRM system with customer information and daily activity
• Problem solving and handling customer queries effectively
• Ensuring the showroom is presented to an exceptional standard at all times

To be an excellent Showroom Manager, you will need:

• Excellent customer service, organisation, and time management skills
• Confidence engaging with customers face-to-face and building rapport
• Strong written communication skills with the ability to produce clear, concise emails
• A commercially minded approach with proven ability to drive sales
• Exceptional attention to detail
• A proactive, hands-on attitude within a fast-paced environment
• Strong interpersonal skills and willingness to support the wider team
• Ability to use initiative and anticipate future business needs
• Proficiency in Microsoft Office, particularly Excel, PowerPoint, and Word
• A background in design, interiors, or a creative industry (desirable)
• High-end retail experience (desirable)
• Full UK driving licence preferred

Benefits We Offer:

• A friendly and welcoming team environment
• Competitive salary package with bonus potential
• Paid training and development opportunities
• Employee Assistance Programme
• Competitive holiday allowance with option to buy additional days
• Enhanced parental leave
• Company pension scheme
• Healthcare cash plan (Simply Health)
• Employee, friends, and family discount on Quorn Stone products
• 2 volunteering days per year

If you’re passionate about interiors, enjoy working with people, and are looking to grow your career in retail management, we’d love to hear from you. At Quorn Stone, we are committed to building an inclusive workplace where everyone feels valued, respected, and able to thrive. We welcome applications from people of all backgrounds, experiences, and perspectives - if you’re excited about the role but don’t meet every requirement, we still encourage you to apply.

Base Salary of £33,000.00–£36,000.00 plus performance bonus potential of up to £20,925 (OTE £56,925)