Customer Service Sales Representative

ZipRecruiter; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in high-end student accommodation is seeking a Customer Service & Sales Representative. This role combines customer service and sales, ensuring residents feel supported. Ideal candidates are passionate about service and thrive in a fast-paced environment.

Qualifications

• Prior experience in PBSA/BTR/Co-living or hospitality sector.
• Fluency in Mandarin is a strong advantage.

Responsibilities

• Act as the first point of contact for residents.
• Guide potential residents through property tours.
• Contribute to planning and delivery of events.

Skills

Customer Service

Sales

Teamwork

Attention to Detail

Job description

Job Description

My client is reshaping the world of high-end student accommodation, offering more than just a place to stay—they’re creating vibrant and sustainable communities where students feel truly at home. With a focus on service, style, and standout resident experiences, this is your opportunity to be part of a fast-growing company that values creativity, ambition, and real impact.

As a Customer Service & Sales Representative, you’ll be the first point of contact for prospective and current residents—bringing warmth, professionalism, and a solutions-first mindset to every interaction.

Your role will combine the best of customer service and sales: responding to enquiries, leading tours, turning interest into bookings, and ensuring residents feel supported throughout their journey with us.

No two days are the same. One moment you’re helping a student find their perfect studio, the next you’re following up with a new lead, handling queries, logging issues, or supporting community events. It’s a fast-paced, people-focused role where your enthusiasm and attention to detail help drive satisfaction and sales.

Your Responsibilities:

1. Act as the first point of contact for both current and prospective residents, providing a friendly, professional service that aligns with the brand’s premium standards.
2. Guide potential residents through engaging property tours and support the process of move-ins, check-ins, and check-outs.
3. Carry out routine checks of the building and produce clear, accurate inventory documentation.
4. Contribute to the planning and delivery of events and initiatives that strengthen community and enhance the resident experience.
5. Take on a variety of day-to-day support tasks and work closely with the Property Manager to help meet performance goals and service targets.

Your Requirements:

• Prior experience in the PBSA/BTR/Co-living or hospitality sector.
• A natural people-person who thrives in a fast-paced, high-end environment.
• A true team player with a passion for delivering exceptional customer service.
• Fluency in Mandarin is a strong advantage and highly valued.

Please call me on 07378552356 or visit me on LinkedIn (Kamile Marcinskaite) and send me a message there. We understand that your CV might not be up to date. No problem, just send me what you have.

We are looking to attract talent from all areas of the property industry for this position. We endeavour to have a fair recruitment process. So apply in any way that suits you: text message, video message, CV - the more creative the better.