Customer Service Coordinator

Ibstock Plc; Newcastle-under-Lyme; Hybrid; GBP 23,000 - 32,000; Full time

Benefits offered by this job

Digicare+ provided by Aviva

10% matched pension

3x life insurance

Share Save scheme

Employee Assistance programme

Discount platform access

Personal development & career growth

Job summary

Ibstock Plc is recruiting for three Customer Service Sales Coordinators to join the team at the Parkhouse Sales Office in Newcastle under Lyme, Staffordshire. The role involves handling customer enquiries by telephone, processing quotations and sales orders, and coordinating with transport to ensure timely deliveries.

This full-time, permanent position offers a competitive salary and extensive staff benefits.

Qualifications

• Good interpersonal and communication skills (verbal and written).
• Able to work as part of an effective team.
• Willing to travel for training events; overnight stays may be required.
• Excellent telephone manner and accurate keyboard skills.
• Flexible and enthusiastic; able to work under pressure and use own initiative.
• Proficient in Microsoft applications including email, Excel and Word.
• Hold a full driving licence.

Responsibilities

• Respond to customer enquiries, pricing requests, delivery information and samples by telephone.
• Check Addresses, Pricing, Discount, Product and Haulage Availability.
• Enter Quotations, Sales Orders, Sample Requests and Schedules.
• Investigate credit requests and additional invoices; prepare credit notes.
• Ensure regular and accurate updates on the CRM package.
• Liaise with Transport; manage Order Book and schedule clearance.
• Check Acknowledgements; support soft sales with external team and customers to promote stocks and increase sales.

Skills

Interpersonal skills

Communication skills

Team player

Telephone etiquette

Keyboard skills

Microsoft Office

Full driving licence

Tools

Microsoft Office

Job description

WE ARE 200 years of history. WE ARE a business loaded with opportunity and career progression. WE ARE innovators, designers, makers and engineers who manufacture and provide smart, efficient, and effective building products and solutions.

Through our customer relationships, diverse building product range and solutions, we enable the creation of inspirational homes, places and spaces for us all to live and work better. With eight core product categories, underpinned by expert design and technical services, we work with architects, builders, merchants and the wider construction supply chain to build the face of Britain.

We are fully committed to a net zero future and continue to invest in expertise and product development to manufacture more efficiently and sustainably. We pride ourselves on leading for new, innovative and sustainable products and solutions, both for today and for a new era of building.

To support our progress, we are currently recruiting for three Customer Service Sales Coordinators to come and join the team at our Parkhouse Sales Office in Newcastle under Lyme, Staffordshire, ST5 7RZ.

Specific responsibilities include:

• Responding to customer enquiries, pricing requests, delivery information and samples by telephone.
• Checking of Addresses, Pricing, Discount, Product and Haulage Availability.
• Entry of Quotations, Sales Orders, Samples Requests and Schedules.
• Investigating credit requests and additional invoices.
• Preparing Credit notes.
• Ensure that regular and accurate updates are made on company CRM package.
• Liaising with Transport
• Order Book and schedule Clearance
• Checking of Acknowledgements
• Soft sales, working with external team and customers to promote stocks and increase sales

Essential Qualifications & Experience:

Good interpersonal and communication skills - verbal and written

• Evidence of working as part of an effective team
• Participation in training events, which may necessitate travel and overnight stays
• Excellent telephone manner and accurate keyboard skills
• Flexible and enthusiastic individual able to work under pressure and use own initiative
• Working knowledge in Microsoft applications including email, Excel and Word.
• Full driving licence

Think you can make a difference? WE ARE your future.

More details:

• Full time, permanent role
• Competitive salary
• Digicare+ Provided by Aviva
• 10% matched pension, administered by Legal and General
• 3x life insurance
• Share Save scheme eligibility
• Full access to Employee Assistance programme for self and family members
• Access to high street retail discounts platform - with access to discounts at Tesco, Asda, etc…
• Personal development and career progression opportunities

Our commitment to diversity and inclusion?

Excited about the role, but your past experience or qualifications don’t perfectly match everything in the job description? We would encourage you to still apply. Studies have shown that some people, particularly from minority groups are less likely to apply to jobs unless they meet every single qualification. Here at Ibstock Plc we are dedicated to building belonging, empowering our colleagues to be their true self by offering a diverse, inclusive and authentic workplace. You may just be the right candidate for this role, or other future roles across the Ibstock Group.

Ibstock Plc are committed and passionate about building a diverse environment. We are proud to be an Equal Opportunity employer. You will receive consideration for employment without regard to gender, gender identity or expression, sexual orientation, race, religion, national origin, disability or age.