Customer Service & Sales Coordinator (12-Month)

Forticrete; Carlisle; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Digicare+ provided by Aviva

10% matched pension

3x life insurance

Share Save scheme eligibility

Employee Assistance programme

Discount platform

Career development opportunities

Job summary

Ibstock Plc in Newcastle-under-Lyme, Staffordshire, is seeking a Customer Service Sales Coordinator for the Parkhouse Sales Office on a 12-month fixed-term maternity cover. The role involves handling customer enquiries, processing quotations and orders, and maintaining CRM records.

Excellent communication, teamwork, and Microsoft Office skills are essential. A full driving licence is required. The company offers benefits including pension, life insurance, and career development opportunities.

Qualifications

• Good interpersonal and communication skills - verbal and written.
• Evidence of working as part of an effective team.
• Participation in training events, which may necessitate travel and overnight stays.
• Excellent telephone manner and accurate keyboard skills.
• Flexible and enthusiastic individual able to work under pressure and use own initiative.
• Working knowledge in Microsoft applications including email, Excel and Word.
• Full driving Licence.

Responsibilities

• Responding to customer enquiries, pricing requests, delivery information and samples by telephone.
• Checking of Addresses, Pricing, Discount, Product and Haulage Availability.
• Entry of Quotations, Sales Orders, Samples Requests and Schedules.
• Investigating credit requests and additional invoices.
• Preparing Credit notes.
• Ensure that regular and accurate updates are made on company CRM package.
• Liaising with Transport
• Order Book and schedule Clearance
• Checking of Acknowledgements
• Soft sales, working with external team and customers to promote stocks and increase sales

Skills

Interpersonal communication

Teamwork

Telephone manners

Keyboard skills

Attention under pressure

Driving licence

Tools

Microsoft Excel

Microsoft Word

Email

Job description

Ibstock Plc in Newcastle-under-Lyme, Staffordshire, is seeking a Customer Service Sales Coordinator for the Parkhouse Sales Office on a 12-month fixed-term maternity cover. The role involves handling customer enquiries, processing quotations and orders, and maintaining CRM records.

Excellent communication, teamwork, and Microsoft Office skills are essential. A full driving licence is required. The company offers benefits including pension, life insurance, and career development opportunities.