Customer Service & Sales Coordinator

TN United Kingdom; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Customer Service Representative to enhance customer satisfaction and streamline sales order processing. This pivotal role involves collaborating with the External Sales team to build strong customer relationships while ensuring timely responses to inquiries. The ideal candidate will possess excellent communication skills and a proactive approach, with opportunities to transition into a sales career. Join a company committed to engineering excellence and sustainability, making a meaningful impact in various industries worldwide.

Qualifications

• Proven ability to provide exceptional customer service.
• Order processing experience in an industrial setting preferred.

Responsibilities

• Address customer queries promptly and accurately.
• Manage and expedite outstanding orders effectively.

Skills

Exceptional customer service

Order processing

Excellent communication skills

Computer literacy

Job description

Job Title: Customer Service Representative

Join us in a pivotal role that collaborates closely with the External Sales team, dedicated to building robust and enduring relationships with our customers. Your primary focus will be to facilitate the seamless processing of customer sales orders, ensuring efficiency and customer satisfaction.

Reporting directly to the Customer Service Team Leader, your role is instrumental in delivering a service of the highest quality, upholding our commitment to excellence in customer support.

In this dynamic position, you will excel in delivering exceptional customer service. Your responsibilities will include promptly and accurately addressing all customer queries within agreed-upon timeframes, proactively managing and expediting outstanding orders, and coordinating with various internal departments to devise customer-centric solutions. Additionally, you will manage email communication effectively and efficiently.

This role is ideal for individuals with a background in customer service, offering the opportunity to transition into a sales-related career. If you're ready to leverage your expertise and contribute to our team's success, this position offers a fulfilling and rewarding career path.

Qualifications

• Proven ability to provide exceptional customer service
• Order processing experience within an industrial setting (preferred)
• Excellent communication skills
• Computer literacy

The Successful Candidate

• Proactive approach with the ability to use initiative
• Effective communication skills at all levels
• High accuracy and attention to detail

Additional Information

Rotork is a global leader in flow control and instrumentation, helping customers manage the flow of liquids, gases, and powders across various industries worldwide.

Our purpose is 'Keeping the World Flowing for Future Generations.'

With over sixty years of experience, we are trusted in industries from oil and gas to water, shipping, pharmaceuticals, and food—critical flows that sustain our modern world.

We are known for our commitment to engineering excellence, safety, and sustainability. As we continue to grow and innovate, now is a great time to join us and make a meaningful impact on our future.