Customer Service & Sales Coordinator

Rotork; Manchester; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Customer Service & Sales Coordinator to join their dynamic team in Manchester. This pivotal role focuses on building strong relationships with customers and ensuring the seamless processing of sales orders. You will be responsible for delivering exceptional customer service, promptly addressing queries, and managing outstanding orders. This position offers a fantastic opportunity for those looking to transition into sales, providing a pathway to a rewarding career. Join a company that values excellence and innovation, and make a real impact in customer satisfaction.

Qualifications

• Erfahrung im Kundenservice und Auftragsbearbeitung ist von Vorteil.
• Gute Kommunikationsfähigkeiten und Genauigkeit sind erforderlich.

Responsibilities

• Bearbeitung von Kundenanfragen und Aufträgen innerhalb vereinbarter Fristen.
• Zusammenarbeit mit internen Abteilungen zur Lösung von Kundenanliegen.

Skills

Kundenservice

Auftragsbearbeitung

Kommunikationsfähigkeiten

Computerkenntnisse

Job description

Rotork Manchester, England, United Kingdom

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Rotork Manchester, England, United Kingdom

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Join us in a pivotal role that collaborates closely with the External Sales team, dedicated to building robust and enduring relationships with our customers. Your primary focus will be to facilitate the seamless processing of customer sales orders, ensuring efficiency and customer satisfaction.

Reporting directly to the Customer Service Team Leader, your role is instrumental in delivering a service of the highest quality, upholding our commitment to excellence in customer support.

In this dynamic position, you will excel in delivering exceptional customer service. Your responsibilities will include promptly and accurately addressing all customer queries within agreed-upon timeframes, proactively managing and expediting outstanding orders, and coordinating with various internal departments to devise customer-centric solutions. Additionally, you will manage email communication effectively and efficiently.

This role is tailor-made for individuals with a background in customer service, offering the perfect opportunity to transition into a career within the realm of sales. If you're ready to leverage your expertise and contribute to the success of our team, this position is your gateway to a fulfilling and rewarding career journey.

Job Description

Join us in a pivotal role that collaborates closely with the External Sales team, dedicated to building robust and enduring relationships with our customers. Your primary focus will be to facilitate the seamless processing of customer sales orders, ensuring efficiency and customer satisfaction.

Reporting directly to the Customer Service Team Leader, your role is instrumental in delivering a service of the highest quality, upholding our commitment to excellence in customer support.

In this dynamic position, you will excel in delivering exceptional customer service. Your responsibilities will include promptly and accurately addressing all customer queries within agreed-upon timeframes, proactively managing and expediting outstanding orders, and coordinating with various internal departments to devise customer-centric solutions. Additionally, you will manage email communication effectively and efficiently.

This role is tailor-made for individuals with a background in customer service, offering the perfect opportunity to transition into a career within the realm of sales. If you're ready to leverage your expertise and contribute to the success of our team, this position is your gateway to a fulfilling and rewarding career journey.

Qualifications

Experience Requirements

• Able to provide exceptional customer service
• Order processing experience within industrial setting (preferred)
• Good communication skills
• Computer literate

The Successful Candidate

• Has a proactive approach and can demonstrate the ability to use their own initiative
• Can communicate effectively at all levels
• Has good accuracy and attention to detail
  
  

Additional Information

Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.

Our purpose is Keeping the World Flowing for Future Generations.

For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.

Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.

Rotork is going through an exciting period of change and growth, building on our existing market leadership. It's a great time to join us and make an impact in shaping the future of our business.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Appliances, Electrical, and Electronics Manufacturing

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