Customer Service/Sales Agent

Office Angels; Glasgow; Remote; GBP 23,000 - 28,000; Full time

Job summary

A leading company in Glasgow is seeking a Customer Service Administrator to manage client relationships and inquiries. This full-time role involves upselling products, tracking orders, and ensuring high levels of customer satisfaction. The ideal candidate will have excellent communication skills and thrive in a fast-paced environment. Initial training will be provided in Glasgow before transitioning to work from home.

Qualifications

• Excellent communication skills and a professional telephone manner.
• Ability to thrive in a fast-paced sales environment.

Responsibilities

• Manage customer relationships to ensure satisfaction and repeat business.
• Handle inquiries and issue quotations to customers.
• Track sales leads and maintain accurate records.

Skills

Communication

Customer-focused

Sales

MS Office

Job description

Job Advert: Customer Service Administrator

Location: Glasgow (WFH)

Salary: £23,810 per annum

Contract Type: Permanent

Working Pattern: Full Time (Monday to Friday, 9:00 AM - 5:00 PM)

Our client is currently seeking a dedicated Customer Service Administrator to join their team in Glasgow City Centre.

This is an exciting opportunity to become part of a dynamic organisation that values client satisfaction and sales excellence.

Key Responsibilities:

• Manage existing and new customer relationships to ensure high levels of client satisfaction and encourage repeat business.

• Upsell products during client interactions to maximise sales opportunities.

• Efficiently handle incoming inquiries via a centralised mailbox, ensuring prompt and accurate responses.

• Issue quotations to customers, maintaining accuracy and compliance with company guidelines.

• Liaise with clients regarding lead times, updates, and order statuses.

• Track sales leads and inquiries, maintaining accurate and updated records.

• Handle inbound calls from customers, addressing queries, tracking orders, and managing parts/returns.

• Communicate with suppliers to ensure orders are processed within agreed timescales, fostering effective communication throughout.

To Succeed in This Role, You Should Have:

• A confident and professional telephone manner with excellent communication skills.

• The ability to thrive in a fast-paced sales environment, meeting targets and deadlines.

• A customer-focused attitude, always aiming to provide the highest level of service.

• A genuine drive and ambition to achieve exceptional results for clients.

• Excellent MS Office skills, particularly proficiency in Excel.

Location Note: The office is conveniently located just a 5-minute walk from Glasgow Central train station. As our client is a Glasgow based organisation they would ideally like the candidate to be based in Glasgow or the surrounding areas.

Training: Initial training for this role will take place in Glasgow City Centre for 3-6 weeks to ensure you are fully equipped for success before moving to work fully from home.

If you are interested in taking on this exciting opportunity, please contact us at 0141 226 4041 to discuss your experience and learn more about our client. We look forward to hearing from you soon!

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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