Customer Service Sales Advisor

TN United Kingdom; Southampton; On-site; GBP 25,000 - 35,000; Full time

Job summary

Ein dynamisches Unternehmen in der Kraftstoffverteilung sucht einen engagierten Customer Service Sales Advisor, der die Kundenbetreuung und den Verkaufsprozess optimiert. In dieser Rolle sind Sie verantwortlich für die Bearbeitung von Kundenanfragen, die Pflege von CRM-Daten und die Unterstützung von Verkaufsinitiativen. Sie werden Teil eines innovativen Teams, das sich der Bereitstellung hervorragender Dienstleistungen verschrieben hat. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem schnelllebigen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Provision basierend auf Verkaufsleistung

25 Tage Jahresurlaub

Lebensversicherung

Betriebliche Altersvorsorge

Mitarbeitervergünstigungen

Erweiterte Elternzeit

Unterstützende Teamkultur

Qualifications

• Erfahrung im Kundenservice oder im Verkaufsbereich.
• Fähigkeit, Leistungsziele zu erreichen oder zu übertreffen.

Responsibilities

• Bearbeitung von Kundenanfragen per Telefon und E-Mail.
• Zusammenarbeit mit Account Managern zur Unterstützung von Kampagnen.

Skills

Kundenservice

Verkauf

Kommunikationsfähigkeiten

Microsoft Office

CRM-Systeme

Tools

CRM-Systeme

Job description

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Customer Service Sales Advisor, Southampton

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Client:

Page Personnel

Location:

Southampton, United Kingdom

Job Category:

-

EU work permit required:

Yes

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Job Reference:

c06c79ce1be5

Job Views:

3

Posted:

02.05.2025

Expiry Date:

16.06.2025

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Job Description:

• Opportunity to join the company thriving on growth.
• Local role based in Southampton

About Our Client

Our client is a dynamic and growing fuel distribution company with its head office based in Southampton. As part of a larger European group, the company combines the strength and stability of a major corporate with the agility and innovation of a medium-sized business. They are committed to fostering a customer-centric culture and developing teams who are passionate about delivering excellent service.

Job Description

The key responsibilities for the Customer Service Sales Advisor role are:

• Respond to customer calls and emails promptly and professionally, meeting agreed service level targets
• Accurately process customer orders and follow up to ensure expectations are met
• Work closely with Account Managers and Business Development Managers to support promotional campaigns
• Achieve and exceed agreed sales targets through inbound and outbound calls
• Maintain customer records and activity logs in the company's CRM system
• Identify opportunities to re-engage non-trading customers
• Collaborate with internal departments to ensure a smooth customer journey
• Continuously contribute to improvements in service quality and operational processes
• Represent the voice of the customer within the business

The Successful Applicant

The successful candidate for the Customer Service Sales Advisor role is someone with the following:

• Previous experience in a customer service or sales-based role
• Proven ability to meet or exceed performance targets
• Strong communication and interpersonal skills with the ability to influence and negotiate
• Self-motivated, reliable, and enthusiastic
• Able to work independently and manage multiple priorities in a fast-paced environment
• Proficient in Microsoft Office and CRM systems
• High attention to detail and commitment to delivering quality service
• Comfortable working in a collaborative, results-driven team

What's on Offer

The candidate for the Customer Service Sales Advisor role will receive:

• Commission based on actual sales performance
• 25 days annual leave
• Life assurance at 4x basic salary
• Contributory pension scheme (4.5% employer and employee)
• Employee perks portal and referral programme
• Enhanced maternity and paternity leave
• Company events and a supportive team culture