Customer Service Advisor - Sales

Jewson; Basingstoke; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a dynamic team as a Customer Service Advisor in a thriving branch in Basingstoke. This role is perfect for individuals who enjoy engaging with customers and providing exceptional service. You'll manage customer interactions, assist with orders, and ensure smooth branch operations. With a focus on teamwork and a supportive environment, this position offers opportunities for career growth and a fulfilling work experience. Enjoy competitive benefits, including generous holiday allowances and employee discounts, while being part of a company dedicated to quality and service excellence.

Benefits

Competitive salary

Discretionary bonus

Employee discounts

Life assurance

Health and wellbeing services

Retirement savings plan

Enhanced maternity/paternity leave

Discounted gym membership

Holiday buying scheme

Cycle2Work scheme

Qualifications

• Experience in a customer-facing environment is preferred.
• A driving license is beneficial for this role.

Responsibilities

• Manage customer service and admin for the busy branch.
• Serve customers at the trade counter and assist with orders.

Skills

IT literacy

Customer service experience

Positive attitude

Education

High School Diploma

Tools

Microsoft Office

Job description

3 weeks ago Be among the first 25 applicants

• Are you based in the Basingstoke area?
  
  

Do you have a passion for working with people and enjoy a fast-paced and varied role?

Jewson Partnership Solutions (JPS) specialise in providing supply solutions and building materials for our customers in the Public Sector such as Housing Associations and Local Authorities.

We're on the hunt for a Customer Service Advisor to join the team in our branch in Basingstoke, who's as passionate about great service as we are!

We provide a fulfilling and enjoyable work environment with ample opportunities for career growth, along with a competitive salary, staff discount, life assurance, and 34 days of holiday (inclusive of bank holidays).

Working Hours: 0700 – 1630 Monday to Friday (no weekends!)

Location: Jewson Partnership Solutions Basingstoke, Unit E Lutyens Ind Centre, Bilton Rd, Basingstoke, RG24 8LJ

Key Responsibilities

The main focus of this role is managing customer service and admin for this busy branch. You'll be a point of contact for customers and be vital to the organisation and running of the branch by covering important admin duties.

• Get to know our product lines and services in order to make the most of all customer interactions in line with our JPS values
• Use our in-house systems and Microsoft packages to manage branch administration: process customer orders, organise delivery times, manage stock control and delivery invoices and keep customers updated throughout their journey with us
• Serve customers at the trade counter, offering proactive help and advice
• Pick and prepare customer orders in our warehouse, load and unload customer and delivery vehicles
• Keep the branch and yard/warehouse looking clean and tidy, to make a great first impression on our customers
• Maintain stock levels, carrying out regular stock counts and rotations
• Work with colleagues to suggest opportunities for improvement
  
  

Required Skills And Experience

• IT literate - experience with Microsoft packages
• Previous industry experience preferred but not essential
• Experience in a customer facing environment
• Passion for working with people with a positive can-do attitude
• A driving license would be beneficial for this role
  
  

What’s In It For You

• Competitive salary and discretionary bonus
• A wide range of voluntary benefits including holiday buying, discounted gym membership, salary sacrifice scheme, Cycle2Work, Benenden Healthcare and more.
• Access to a wealth of health and wellbeing services including access to online GP appointments and mental health support
• Generous employee discounts
• Access to discounts with hundreds of your favourite high street and online retailers
• Retirement savings plan
• Life assurance
• Enhanced maternity/paternity/adoption leave for anyone expecting or adopting a child
  
  

Why STARK?

At Jewson Partnership Solutions, we're proud to be part of STARK Building Materials UK and dedicated to providing top-quality products and exceptional service to our customers. We're a friendly and collaborative team, passionate about what we do and committed to doing it well.

If you're ready to take your career to the next level and join a team that is dedicated to providing great service, we want to hear from you. Apply today!

What's Next…

If your application is successful, our in-house recruitment team will be in touch to arrange an interview and to answer any initial questions you have.

Where a role is advertised as full-time, we are open to discussing part-time and job share options during the application process. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you to be at your best.

Stark Building Materials UK is a Ban the Box employer and will consider the suitability of applicants with criminal convictions on a case-by-case basis.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Wholesale Building Materials

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