Seasonal Visitor Experience Host

Bath & North East Somerset Council; Bath; On-site; GBP 20,000 - 30,000; Full time

Job summary

Join a passionate team at a historic site that welcomes around 1 million visitors each year! As a Seasonal Team Member, you'll play a vital role in enhancing the visitor experience at the Roman Baths, a unique and engaging environment. With flexible contract options ranging from 14 to 35 hours per week, this position offers a fantastic opportunity for those who enjoy working with the public and have a keen interest in history. You'll be trained to provide exceptional customer service while ensuring the safety and enjoyment of all visitors. If you're looking for a memorable summer experience, this is the perfect role for you!

Benefits

Full training provided

Uniform provided

Qualifications

• Good general education with excellent customer care and communication skills.
• Experience operating tills is essential; foreign language skills are a plus.

Responsibilities

• Welcoming and engaging with visitors, managing entry and selling tickets.
• Conducting guided tours and ensuring site security.

Skills

Customer care

Communication skills

Tills operation

Friendly manner

Foreign language skills

Education

Good general education

Job description

At Bath & North East Somerset Council we have one overriding purpose – to improve people’s lives.

Hours: Variable options starting from 14 hours (2 days) per week; 21 hours (3 days) per week; 24 hours (4 days) per week and a maximum of 30/35 (5 days per week). All contracts include working 3 weekends out of 4 and some late nights.

About the Role

We are seeking Seasonal Team Members to join our award-winning Front of House team this Summer. The Roman Baths welcomes around 1 million visitors, and we are passionate about providing engaging experiences that bring family and friends together to create memories that will last a lifetime.

This is an ideal opportunity to join our team with varying contract options, working in a busy, enjoyable, unique historical environment.

Duties include:

1. Welcoming and engaging with our visitors
2. Managing visitor entry
3. Selling tickets and guidebooks
4. Issuing and collecting audio guides
5. Patrolling the site
6. Security invigilation
7. Giving guided tours

Fixed term contracts available of varying length, options include:

• 3^rd March – 31^st October 2025
• 2^nd June – 30^th September 2025
• 28^th July – 31^st August 2025

About You

Applicants must have a good general education, with a high standard of personal presentation, a very friendly manner and excellent customer care and communication skills. Experience of operating tills is essential and the ability to speak a foreign language would be an advantage. Experience of working in a visitor attraction or museum would be helpful as would an interest in history.

Full training and a uniform will be provided.

Apply today to join us this Summer!

Starting date Monday 3^rd March 2025

See our website for more information and video content: www.romanbaths.co.uk/job-opportunities

If you are interested in this post and require more details or just to chat through the role and what’s involved, please contact Angharad Evans, Visitor Experience Assistant Manager, [e-mail].

Interview date: 20/01/2025