Customer Service Representative (German-speaking)

RiverPark Ventures; England; On-site; GBP 16,763 - 23,875; Full time

Benefits offered by this job

100% work from home

State of the art hardware

28 days of vacation inclusive of public holidays

Job summary

A transportation technology company is seeking a Customer Service Representative based in England for a fully remote role. The candidate will provide support via phone and email, ensure smooth daily operations, and assist drivers and passengers with their inquiries. Fluency in German and English is essential. The role offers a £14.75 hourly rate and 28 days of vacation, with opportunities for growth and additional compensation for working certain shifts.

Qualifications

• Candidate must speak fluent German and English.
• Must possess good communication skills and be calm in stressful situations.
• Technology-savvy and capable of using modern IT tools.

Responsibilities

• Ensure smooth daily operation by providing telephone and email support.
• Work scheduled shifts with relevant bonuses for certain hours.
• Assist drivers and passengers, addressing their questions and concerns.
• Focus on customer satisfaction and issue resolution.

Skills

Fluent German (C2 or native)

Fluent English (C1 or C2)

Good communication skills

Calm under stress

Technology-savvy

Job description

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As we continue to expand in Europe, we are looking for a Customer Service Representative. You will work with our Operations team to build and operate our outstanding on-demand services. You can expect a comprehensive introduction to operations, technology management, and on-demand mobility. You will be part of an emerging team and experience the dynamics of the mobility industry first‑hand.

This job can be done remotely, as long as you are based in England.

What You’ll Do:

• You will ensure the smooth daily operation of our services by providing telephone and email support.
• You will work scheduled shifts, with appropriate shift bonuses for night shifts, Sundays, or pre‑determined holidays.
• You make sure that our drivers and passengers feel supported in all matters and always help them in their questions or concerns.
• You will care for customer satisfaction and making sure that issues are resolved.
• You will have plenty of opportunity to grow with your tasks and responsibilities if you so choose, and increase your compensation accordingly.

Who You Are:

• You speak fluent German (C2 or native) and English (C1 or C2).
• You are a good communicator and able to always find the right tone in different contexts.
• You enjoy providing advice and support over the phone.
• You remain calm even in stressful situations and are able to develop creative solutions in real time.
• Even if you don’t have experience as a call‑center employee, you’re here to learn and want to deliver a great service.
• You’re passionate about our mission to enable accessibility to mobility and reduce the world's carbon footprint.
• You are technology‑savvy and enjoy working with modern IT tools.

What We Offer:

• 100% work from home, as long as you’re based in England.
• State of the art hardware for you to perform your work worry free.
• The possibility of working for a company that has a strong mission of improving the quality of life for those who need it most.
• £14.75 base hourly rate for a 40‑hour work week, which can be more depending on the shifts and hours you work.
• 28 days of vacation days inclusive of public holidays.

Via is an equal opportunity employer.