Field Operations Manager

via; West of England; On-site; GBP 40,000 - 45,000; Full time

Benefits offered by this job

Health insurance

YellowNest salary exchange

Cycle to Work (GCI)

Job summary

Via UK is seeking a Field Manager to run daily onsite operations for the Westlink service, ensuring safe, reliable transportation and timely rider drop-offs. You will lead drivers, coordinate with partners and central teams, and resolve real-time challenges with data-driven decisions.

Based in the West of England, the role requires hands-on leadership, proactive problem solving, and clear communication with diverse stakeholders.

Qualifications

• Operational experience in people management, logistics, or customer-focused processes.
• Ability to build trust with drivers, riders, and partners across diverse backgrounds.
• Hands-on, proactive in solving problems in the field and under pressure.

Responsibilities

• Run daily onsite operations, ensuring safe, reliable transportation for riders.
• Collaborate with cross-functional teams to scale processes and tools for growth.
• Make real-time decisions on fleet, driver supply, compliance, rider needs, and issues, using data.

Skills

People management

Logistics

Customer service

Process optimization

Education

Certificate of Professional Competence (CPC)

Qualified Transport Manager status

Job description

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

As a Field Manager on Via’s Operations team in the UK , you are the force that keeps our services running reliably for the communities that depend on them. This is a high-ownership, boots-on-the-ground role where you’ll lead the daily operations of our Westlink service, tackle real-time challenges, and ensure our riders are transported safely and on time.

This is an in-person position with the expectation that you will be onsite 4-5 days per week.

About the Role:

• Run daily onsite operations, ensuring safe, reliable, and accessible transportation for our riders.
• Partner with a broad, cross-functional team to develop and scale the processes, systems, and tools that drive continuous optimization and support rapid growth.
• Make real-time decisions on fleet, driver supply, compliance, rider needs, and unexpected issues - using data to quickly diagnose problems and keep service running smoothly.
• Guide and support drivers, building strong relationships and coaching toward stronger performance in the field.
• Turn rider and community feedback into concrete changes by spotting patterns and addressing root causes.
• Act as the bridge between Via’s partners, drivers, and Via central teams, keeping everyone informed with clear, timely updates and resolving questions quickly.

About You:

• Operationally experienced in people management, logistics, customer service, or other process-oriented work.
• Relationship-oriented and a confident communicator who builds trust with drivers, riders, teammates, and city partners, adapting their message and tone to each stakeholder, whether that’s partners, customers, or driver colleagues from diverse backgrounds.
• Hands-on and proactive, comfortable taking responsibility for employees, being in the field, and solving problems where they happen, even under pressure.
• Analytically savvy and structured, using data and digital tools to prioritize effectively and improve our services.
• Tactical and strategic, able to tackle issues in real time while thinking ahead and building solutions that prevent them from recurring.
• Valid driver’s license in the UK, class B.
• Nice to have, but not required: Completed Certificate of Professional Competence (CPC) training and Qualified Transport Manager status would be a plus, as would experience in fixed-line bus operations.

Compensation and Benefits:

• Becoming part of a company that was awarded for its commitment to social good.
• Salary Range: £40,000–£45,000. Final salary will be determined by the candidate’s experience, knowledge, and skills.
• Comprehensive health scheme offered through AXA.
• Partnership with YellowNest, a salary exchange benefit that helps reduce childcare fees for working parents.
• Cycle to Work Scheme - multiple options via Green Commute Initiative (GCI).

There has never been a more exciting time to be on the cutting edge of public mobility.

Via is an equal opportunity employer.