Customer Service Representative - Edinburgh

Diligenta; City of Edinburgh; On-site; GBP 22,000 - 30,000; Full time

Job summary

Join a leading company as a Customer Service Representative in Edinburgh, where you'll provide vital support to customers regarding life assurance and investments. With comprehensive training offered, no prior experience in financial services is necessary. We value diverse backgrounds and are committed to creating an inclusive environment for all employees.

Benefits

31 days annual leave

Annual discretionary bonus

Contributory pension scheme

Wellbeing programme

Cycle to Work scheme

Interest-free season ticket loans

Qualifications

• Excellent listeners with strong verbal and written communication skills.
• Ability to simplify complex matters while providing outstanding service.
• Flexible and adaptable to changing priorities.

Responsibilities

• Handle customer inquiries about life assurance, savings, and pensions.
• Ensure a seamless experience during critical customer interactions.
• Support families during difficult times.

Skills

Empathy

Communication

Problem Solving

Attention to Detail

Tools

Microsoft Office

Job description

Customer Service Representative - Edinburgh

Customer Service Representative - Edinburgh

Customer Service Representative

What does the Customer Service Representative role involve?

You'll be joining a people focused business, handling enquiries and processing requests from customers about their life assurance, savings, investments, or pension plans. Whether helping customers planning for retirement, accessing investments, updating personal information, or supporting families during difficult times, you'll ensure a seamless experience during the moments that matter. You'll be welcomed into a brilliant team with great support to help you as you step into a career in financial services.

Comprehensive training will be provided so financial services experience isn't essential. Many new colleagues join us from a variety of customer facing backgrounds in contact centres, retail, hospitality, or the travel industry. If you care about people, this is a great opportunity for you.

We support our colleagues with competitive benefits:

• 31 days annual leave (includes UK Bank Holidays)
• Annual discretionary bonus eligibility
• Contributory pension scheme (up to 6% matching), Group Life Assurance, and Group Income Protection
• We're an accredited Real Living Wage employer
• Supportive people policies for the moments that matter in life (Carer's Leave, Foster Leave, Fertility Leave, Retirement Leave and an Annual volunteering day)
• Wellbeing programme with health checks, nutritional advice, second medical opinion option, employee assistance programme and mental, physical, and financial support
• Personal and career development opportunities across a wide range of business functions and specialist areas
• Perks at Work (expensive online discounted shopping)
• Car lease scheme and Jaguar Land Rover discount
• Cycle to Work scheme and interest-free season ticket loans

Our people are...

• Passionate about delivering a seamless customer experience with empathy and respect, with the ability to remain calm under pressure
• Excellent listeners with strong verbal and written communication skills and able to simplify complex matters whilst providing outstanding service
• Great problem solvers, flexible, and adaptable to changing priorities
• Comfortable switching between multiple IT applications with attention to detail
• Proficient in Microsoft Office (Word & Excel)
• Excited to work with our incredible diverse community and be part of a supportive workplace culture
• Passionate about learning and sharing knowledge to enhance skills and develop best practice

Who is Diligenta?

Established in 2005, we're proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market.

We make a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make to support our customers in the moments that really matter in life, providing the best service every time. Customer service is at the heart of everything we do.

We deliver exceptional customer service to customers on behalf of many well-known brands and our unique technology solution enables us to make a positive difference to the lives of over 23 million customers - that's 1 in 3 people in the UK!

We celebrate the diversity of our community and are committed to creating an inclusive environment for all employees. We encourage applications from people of all backgrounds, experiences and perspectives.

If you need any help or adjustments at any stage within the recruitment process due to health, disability, or any other reason, please let us know when you apply or talk to the recruiter or hiring manager directly so we can support you.

Ready to take the next step in your career? Apply today and become part of our innovative team!