Customer Service Advisor

Godwin Recruitment Ltd.; City of Edinburgh; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading supplier of healthcare products is seeking a Customer Service Advisor to join their friendly team in Edinburgh. The role involves assisting with customer enquiries, processing orders, and maintaining patient confidentiality. Candidates should have strong communication skills and a customer care background, with a focus on delivering exceptional service.

Benefits

25 days' holiday + bank holidays

Blue Light discount card

Qualifications

• Recent customer care experience in an operational setting.
• Excellent verbal and written communication skills.
• Ability to build effective working relationships.

Responsibilities

• Handle customer enquiries and orders by phone, email, and in person.
• Accurately input and process orders.
• Update patient files and databases while maintaining confidentiality.

Skills

Customer care

Communication

Attention to detail

Organizational skills

Tools

Microsoft Office

Job description

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Be part of a small, friendly, exceptionally customer-focused team that provides healthcare supplies to patients.

Monday - Friday, 9am - 5pm

Easily accessible city centre location

Excellent benefits to include 25 days' holiday + bank holidays, and Blue Light discount card.

A leading supplier of healthcare products is recruiting for a customer service advisor to assist in the daily operations of a regional dispensing centre, providing the highest standards of service to patients and healthcare professionals.

Key Responsibilities will include -

• The customer service advisor role will work as part of a small, friendly team; you will handle customer enquiries and orders by phone, email and in person, building rapport with new and regular customers, and efficiently supporting community-based nurses.
• Regular liaison with healthcare professionals regarding patient records and orders.
• Accurately input and process orders, paying close attention to product codes and quantities.
• Update patient files and databases, always maintaining patient confidentiality.
• Booking of appointments and delivery dates on behalf of patients and nurses.
• Handling queries through to a satisfactory conclusion.
• Ensure sufficient (lightweight) stock levels are maintained within the branch.
  
  

Skills & Experience Required -

• You will have recent customer care experience and be skilled in handling enquiries, ideally within an operational setting.
• You will demonstrate excellent communication skills, both verbal and written.
• You will take pride in building effective working relationships with the team in which you work and providing the very best customer care.
• You will be joining a friendly, supportive team environment where both team and individual tasks will be part of your daily responsibilities - A 'can do’ attitude is essential, as well as a well organised, tidy and methodical approach to work.
• You will demonstrate efficient administration skills and follow strict operational guidelines.
• Efficient keyboard and basic Microsoft Office skills, and the ability to work with great attention to detail, are essential.
• Healthcare sector experience would be an advantage, although not essential.
  
  

To be considered for the opportunity of customer service advisor, please send your CV Application for consideration. If you would like further details before applying, please call us.

Thank you for your interest. We will assess your application, and we will contact you if we are able to progress with considering you for the vacancy. Please note that due to the high number of applications we can receive, we are not always able to respond to each applicant individually.

Please be assured, in line with GDPR guidelines - We will only store your data once we have spoken with you and the data that we hold can be viewed, amended or deleted at any time upon your request.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Human Resources

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