Account Executive

Intelligent Mobile; City of Edinburgh; Remote; GBP 25,000 - 35,000; Full time

Job summary

Join a dynamic digital agency as an Account Executive, where your proactive approach and communication skills will shine. This exciting role offers hands-on experience in client project support, content management, and reporting. You'll collaborate closely with senior leaders, gaining valuable insights while making a real impact in a supportive team. With flexible working options and a commitment to personal development, this is an excellent opportunity for those eager to grow in the digital space. If you're passionate about delivering high-quality results and exceeding client expectations, this role is for you!

Benefits

Negotiable salary package

Company bonus scheme

Flexible hours

Fully remote working

Personal development and training

33 days holiday

Vitality Private Healthcare

Company pension scheme

Qualifications

• Strong interest in digital, excellent communication, and proactive learning.
• Degree in Business or Marketing is required.

Responsibilities

• Assist in delivering client projects and ensure timely completion.
• Maintain regular communication with clients and manage support requests.

Skills

Digital industry knowledge

Organizational skills

Time management

Communication skills

Attention to detail

Proactive approach

Team collaboration

Basic CMS experience

Education

Degree in Business

Degree in Marketing

Related field degree

Tools

Umbraco

WordPress

Job description

We are a fast-growing digital agency specialising in delivering exceptional experiences for our clients. Our team thrives on innovation, collaboration, and a passion for all things digital. We are now looking for a highly motivated and digitally savvy individual to join our team in this exciting and versatile role.

THE ROLE

As an Account Executive, you will play a vital role in supporting our senior team and ensuring the seamless delivery of client projects and internal operations. This is a fantastic opportunity for a proactive and eager-to-learn individual to gain experience across various aspects of a digital agency.

KEY RESPONSIBILITIES

1. Project support: Assist in delivering client projects, ensuring timely and accurate completion of deliverables and effective communication with all stakeholders.
2. Client communication: Maintain regular communication with clients, providing updates on project status, answering inquiries, and assisting with project requests to ensure satisfaction and smooth project execution.
3. First-line support: Manage support requests for website and app clients, troubleshoot and resolve issues, or escalate to the appropriate technical team when necessary. Monitor and respond promptly to client queries in support inboxes, ensuring issues are addressed in a timely manner.
4. Reporting: Generate and maintain monthly client reports, focusing on project progress, performance metrics, and key performance indicators (KPIs) to keep clients informed.
5. Content management: Update and edit client websites using CMS platforms like Umbraco or WordPress. Ensure content is accurate, up to date, and adheres to client brand guidelines.
6. Admin support: Provide general administrative assistance to the Client Services team, including help drive efficiencies and improving internal processes.
7. Meeting coordination: Assist in the coordination of internal and client-facing meetings, including scheduling and preparing materials.

EXPERIENCE & SKILLS

Required

1. Strong interest in the digital industry and a proactive approach to learning new skills.
2. Excellent organisation and time management skills with the ability to manage multiple priorities and meet deadlines.
3. Excellent communication (both written and verbal) and interpersonal skills.
4. Exceptional attention to detail and the ability to prioritise tasks effectively.
5. A proactive and self-motivated individual who takes initiative and anticipates client and team needs.
6. Comfortable working independently and collaboratively within a team environment.
7. Basic experience with CMS platforms such as Umbraco or WordPress.
8. A degree in Business, Marketing or a related field.

WHAT WE’RE LOOKING FOR

We’re searching for someone who is:

1. Intelligent, curious, and eager to learn.
2. Flexible and willing to contribute to various aspects of a digital agency.
3. Passionate about delivering high-quality results and exceeding client expectations.
4. Being Edinburgh based is a bonus, we have remote working options and the choice to use a WeWork space if you prefer a change of scenery.

WHY JOIN US?

1. Gain hands-on experience in a dynamic and fast-paced digital agency environment.
2. As a small team, you’ll have the opportunity to make a real impact and grow your skills quickly.
3. Work closely with senior leaders, gaining valuable insights and mentorship.
4. Opportunity to explore and contribute to different areas of the business.
5. Be part of a supportive and innovative team that values growth and collaboration.
6. If you’re excited about this opportunity and think you’d be a great fit, we’d love to hear from you!

OUR BENEFITS INCLUDE

1. Negotiable package based on experience and track record.
2. Company bonus scheme linked to personal and company performance.
3. Flexible hours and fully remote home working.
4. Personal development and training.
5. 33 days holiday (including 8 bank holidays).
6. Vitality Private Healthcare & Annual Health check.
7. Company pension scheme.

HOW TO APPLY

To apply please submit your CV along with a covering letter by 5pm on Friday 14th February to [e-mail].

DIVERSITY & INCLUSION

We are an equal opportunity workplace, and we are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability or gender identity.

SALARY

Negotiable package based on experience.

WORKING HOURS

Flexible hours, basic 40 hours per week

START DATE

ASAP

LOCATION

Home based with occasional travel. Our ideal candidate would be located in our around Edinburgh.

Seniority level

Entry level

Employment type

Full-time

Job function

Sales and Business Development

Industries

IT Services and IT Consulting