Workshop Controller - London North

AB Volvo; Enfield; On-site; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Bonus scheme

25 days holiday

Volvo manufacturer training

Pension scheme

Parental leave

Employee discounts

Job summary

Volvo Group is seeking an experienced Workshop Controller to oversee daily workshop activities in our Volvo Truck & Bus team. You will coordinate technicians, monitor workflows, and ensure high-quality, safe, timely repairs while delivering excellent customer service.

The role requires leadership, strong organisational skills and the ability to manage multiple priorities in a busy setting. A full driving licence is preferred, with HGV advantageous but not essential.

Qualifications

• Experience as Workshop Controller, Senior Technician, or Workshop Supervisor in commercial vehicles.
• Strong knowledge of Volvo Truck & Bus products desirable.
• Excellent leadership, communication, and organizational skills.
• Ability to work under pressure and manage multiple priorities.
• Computer literacy and experience with workshop management systems.
• Full driving licence; HGV licence advantageous but not essential.

Responsibilities

• Plan and control daily workshop activities.
• Allocate work effectively to technicians based on skill and workload.
• Support the CSR/Workshop Supervisor as required to ensure job specification.
• Monitor repair progress and ensure jobs are completed on time.
• Maintain high standards of quality, safety, and compliance.
• Liaise with customers, service advisors, and parts departments to ensure smooth operations.
• Support technicians with technical guidance and problem-solving.
• Monitor workshop performance, productivity, and efficiency.
• Ensure all repairs comply with Volvo Truck & Bus standards and manufacturer guidelines.

Skills

Leadership

Communication

Organisational skills

Problem-solving

Customer service

Computer literacy

Driving licence

Tools

Workshop management systems

Job description

Select how often (in days) to receive an alert:

Competitive salary + bonus + healthcare!

Working Monday to Friday/0800hrs to 1630hrs = 40hrs per week with some flexibility required

We are looking for an experienced and motivated Workshop Controller to join our Volvo Truck & Bus workshop team.

About the Role

As a Workshop Controller, you will be responsible for the day-to-day management of workshop operations, ensuring work is completed efficiently, safely, and to the highest standards. You will coordinate with technicians, monitor workflow, and deliver exceptional customer service while maximizing workshop productivity

• Previous experience as a Workshop Controller, Senior Technician, or Workshop Supervisor within the commercial vehicle industry.
• Strong knowledge of Volvo Truck & Bus products is highly desirable.
• Excellent leadership, communication, and organizational skills.
• Ability to work under pressure and manage multiple priorities.
• Computer literacy and experience with workshop management systems.
• Full driving licence (HGV licence advantageous but not essential).

What the role involves

• Plan and control daily workshop activities.
• Allocate work effectively to technicians based on skill and workload.
• Support the CSR/Workshop Supervisor as required to ensure job specification
• Monitor repair progress and ensure jobs are completed on time.
• Maintain high standards of quality, safety, and compliance.
• Liaise with customers, service advisors, and parts departments to ensure smooth operations.
• Support technicians with technical guidance and problem-solving.
• Monitor workshop performance, productivity, and efficiency.
• Ensure all repairs comply with Volvo Truck & Bus standards and manufacturer guidelines.

What’s in it for you?

• Competitive salary with a bonus scheme
• 25 days holiday raising to 30 days + bank holidays with service
• Ongoing Volvo manufacturer training and career development.
• Generous company pension scheme.
• Enhanced paternity/maternity/foster leave
• Many benefits/discounts for yourself, family and friends including High St retailers, theme park days out, travel/hotels,
• Supportive team environment.
• Opportunity to work with one of the world's leading commercial vehicle brands.

Who we are and what we believe in

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

At Volvo Trucks you will be part of leading the way towards a sustainable transport industry. For nearly a century we have been innovating for people – to make life easier, better and safer. Driving progress is our promise to customers, to the industry and to society. At Volvo Trucks we share a curiosity to learn, we work with passion and we embrace change to stay ahead. Join us, together we move the world we want to live in.

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead,we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.