Customer Service Representative

ZipRecruiter; Telford; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in Telford is seeking a motivated Customer Service Representative. The role involves providing administrative support, handling customer inquiries, and ensuring efficient service delivery. Ideal candidates will have strong customer service skills and the ability to work in a fast-paced environment.

Qualifications

• Experience in a fast-paced customer service environment.
• Excellent written, verbal, and presentation skills.

Responsibilities

• Performing administrative support to customer service representatives.
• Data entry of service requests and handling customer queries.
• Assigning emails to the Customer Service representatives.

Skills

Customer Service

Teamwork

Organizational Skills

Communication

Job description

Job Description

We are looking for a motivated, people-oriented Customer Service Representative for our team based in Telford! The ideal candidate will have customer service experience.

You will be responsible for interfacing with customers, logistics, manufacturing, and supporting the service representatives to handle a variety of post-sales service functions. You will solve administrative problems requiring process and customer service knowledge.

You will be in charge of:

1. Performing administrative support to our customer service representatives, ensuring that we manage repair/calibration requests.
2. Data entry of service requests, adding prices and data as per customer requirements, raising quotes, and dealing with customer queries.
3. Handling customer collection requests.
4. Assigning emails to the Customer Service representatives.

Qualifications:

• Customer service experience in a fast-paced customer service environment.
• Some relevant experience in an administrative role.
• Excellent written, verbal, and presentation skills.
• Strong teamwork skills, with a proactive mentality.
• Detail-oriented with excellent customer service, organizational, and follow-up skills.
• Ability to interact effectively and cooperatively with employees at all levels.
• Ability to operate in a complex organization and handle multiple tasks simultaneously.

What we offer:

A place within an exciting company! At Keysight, we develop breakthroughs with our visionary, market-leading, and highly innovative customers that connect and secure the world.

At Keysight, we value diversity and inclusion, representing the full spectrum of human demographics, including protected classes such as race, gender, age, disability, and veteran status. These practices are integral to our core values and give us a competitive advantage, fostering innovation through diverse perspectives and cultures. Our commitment extends across every phase of the recruitment process.