Customer Service Representative

JR United Kingdom; Telford; On-site; GBP 20,000 - 28,000; Full time

Job summary

A leading company is seeking a motivated Customer Service Representative in Telford. The role involves interfacing with customers and supporting service representatives. Ideal candidates should possess strong customer service and administrative skills, along with excellent communication abilities.

Qualifications

• Customer service experience in a fast-paced environment.
• Excellent written, verbal, and presentation skills.

Responsibilities

• Providing administrative support to customer service representatives.
• Data entry of service requests and handling customer queries.
• Assigning emails to Customer Service representatives.

Skills

Customer service

Communication

Teamwork

Organizational skills

Job description

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Customer Service Representative, Telford

Client: Keysight Technologies

Location: Telford, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Views:

3

Posted:

12.05.2025

Expiry Date:

26.06.2025

Job Description:

We are looking for a motivated, people-oriented Customer Service Representative for our team based in Telford! The ideal candidate will have customer service experience.

You will be responsible for interfacing with customers, logistics, manufacturing, and supporting the service representatives to handle a variety of post-sales service functions. You will solve administrative problems requiring process and customer service knowledge.

Responsibilities include:

• Providing administrative support to our customer service representatives, managing repair/calibration requests
• Data entry of service requests, including adding prices and data as per customer requirements, raising quotes, and handling customer queries
• Assigning emails to Customer Service representatives

Qualifications:

• Customer service experience in a fast-paced environment
• Relevant administrative experience
• Excellent written, verbal, and presentation skills
• Strong teamwork and proactive attitude
• Detail-oriented with excellent organizational and follow-up skills
• Ability to interact effectively with employees at all levels
• Ability to handle multiple tasks in a complex organization

What we offer:

An exciting opportunity within Keysight! We develop innovative solutions with visionary, market-leading customers that connect and secure the world.

At Keysight, diversity encompasses all human demographic differences, including race, ethnicity, religion, gender, sexual orientation, age, identity & expression, socio-economic status, veteran status, disability, and more. Inclusion & Diversity are core values that foster innovation through diverse perspectives. We ensure these practices are integrated throughout our recruitment process.