Customer Service Representative

Lyreco Group (Italy); Telford; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading company in customer service seeks a passionate Customer Service Advisor in Telford. The role requires exceptional customer care skills, a commitment to quality, and teamwork. Enjoy benefits like 31 days holiday, private medical insurance, and opportunities for career breaks.

Benefits

31 days holiday, rising to 38

Pension & Life Assurance Scheme

Private medical insurance

2 fully paid community volunteering days each year

Referral Scheme

Opportunity for career break after 3 years

Qualifications

• Excellent communication skills to build trust with customers and colleagues.
• Ability to work as part of a team to achieve common goals.
• High attention to detail and organisation.

Responsibilities

• Provide the highest level of customer experience.
• Update and maintain customer records on an ongoing basis.
• Support sales teams as needed.

Skills

Communication

Organisational Skills

Customer Rapport

Job description

Are you passionate about delivering exceptional customer service? Do you thrive in dynamic environments where customer satisfaction is a top priority? We’re looking for an experienced and driven individual to join our Customer Care team in Telford.

As a key member of our team, you will be at the forefront of providing unparalleled support to our customers. If you're eager to be recognized as the best in the business for customer service, this is your chance to shine.

Benefits: 31 days holiday, rising to 38, after longer service (inclusive of bank holidays), Pension & Life Assurance Scheme, Private medical insurance (after one year of service), 2 fully paid community volunteering days each year, Referral Scheme, Opportunity for career break – after 3 years of service

As a Customer Service Advisor, you will be responsible for:

• Providing customers with the highest level of customer experience
• Be able to work to deadlines, whilst providing a quality customer service
• Updating and maintaining the customers records on an ongoing basis.
• Provide support to sales support to our field based and inside sales teams
• Promote products on call, in line with relevant promotional activity.

The ideal Customer Service Advisor will:

• Have excellent communication skills with the ability to articulate your message and build trust with customers and colleagues
• Have an excellent telephone manner and customer rapport skills to deliver the best customer care experience.
• Have the ability to work as part of a team and achieve common goals
• Be highly organised with excellent attention to detail

As a diverse and forward-thinking employer, we embed the principles of equality, diversity, and inclusion into everything we do. That includes our staff, customers, suppliers, and our local community.

We’re committed to the wellbeing of all our staff and to the sustainability of our environment.