CUSTOMER SERVICE REPRESENTATIVE

Family Dollar; Dudley; On-site; GBP 20,000 - 25,000; Full time

Job summary

Family Dollar is seeking motivated individuals for the Customer Service Representative role. In this entry-level position, you'll provide exceptional service, greet customers, assist with merchandise selection, and ensure a clean store. Ideal candidates will have a high school diploma and some retail experience, with strong communication and problem-solving skills.

Qualifications

• Prefer experience working in retail, restaurant, or grocery environments.
• Ability to follow directives and interpret retail operational documents.
• Ability to lift up to 40 lbs regularly.

Responsibilities

• Provides customer engagement in a positive manner.
• Handles customer funds and processes transactions accurately.
• Assists in maintaining a clean, well-stocked store.

Skills

Customer Focus

Strong Organizational Skills

Communication Skills

Problem Solving

Education

High school completion or equivalent

Job description

Join to apply for the CUSTOMER SERVICE REPRESENTATIVE role at Family Dollar

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Join to apply for the CUSTOMER SERVICE REPRESENTATIVE role at Family Dollar

Store Family DollarFamily Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.General SummaryAs a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeting customers, assisting them with selection of merchandise, completing transactions, and answering questions regarding the store and merchandise.Principle Duties and Responsibilities:

• Provides customer engagement in positive and approachable manner.
• Assists in maintaining a clean, well-stocked store for customers during their shopping experience.
• Helps in the unloading of merchandise from delivery trucks, organizes merchandise, and transports merchandise from stockroom to sales floor.
• Independently stocks shelves and recovers merchandise in the store.
• Accurately handles customer funds and processes transactions using the POS system.
• Remains constantly aware of customer activity to ensure a safe and secure shopping environment.
• Performs all other duties as assigned in order to maintain an effective and profitable store operation.

Position Requirements:Education: Prefer completion of high school or equivalent. Ability to follow directives and interpret retail operational documents as assigned.Experience: Prefer experience working in retail, hotel, restaurant, grocery or drug store environments.Physical Requirements: Ability to regularly lift up to 40lbs. (and occasionally, up to 55 lbs.) from floor level to above shoulder height; must be able to meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling and repetitive lifting, with or without reasonable accomodation.Availability: Ability to work flexible, full-time schedule to include days, evenings, weekends and holidays.Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.Dollar Tree and Family Dollar are Equal Opportunity employers.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Retail

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