Customer Service Representative

Ee Gosforth; Sunderland; On-site; GBP 26,000 - 27,000; Part time

Benefits offered by this job

GP appointments

Free parking

EE product discounts

Job summary

EE Gosforth in Sunderland is hiring a part-time Customer Service Advisor to join our contact centre team. You will handle incoming calls from existing EE customers, helping them compare deals on phones and broadband, and guiding them through the tech products we offer.

Starting salary is £26,116 with progression to £26,738 after eight months, plus uncapped commission and benefits. The role offers flexible evenings and a supportive environment within EE and BT.

Responsibilities

• Take incoming calls from existing EE customers and help them find the best deals on phones and broadband.
• Help customers navigate the different tech products EE sells.

Job description

Customer Service Representative

Date posted: 2026-09-17

Location: Sunderland, Tyne and Wear, GB, SR2 7

Application deadline: 2026-10-29

Required for: EE Gosforth (Gosforth Park Way, Newcastle upon Tyne NE12 8ET) or EE Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ)

Employment Type: Part time, Permanent

Hours: 20 hours per week (evenings)

Start date: October 2026 onwards

Shifts: Evening shifts mid week between 3pm and 9pm and every other Saturday 11:00-17:00

Job Overview

If you're outgoing, full of energy, and love talking to people, you'd be better suited for sales with EE. Maybe you've worked in retail or hospitality before. You know how to deal with customers but you're looking for something more exciting—a job that's going to challenge you. And, of course, you want to earn a bit more cash. Our teams in Newcastle and North Tyneside are full of people like you, so you'll be in great company here.

What Does Being a Sales Advisor Involve?

You'll join a lively sales team in our contact centre. We'll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You'll also help them navigate the different tech products we sell. You need to be a great listener as well as a fluent talker. A lot of the time, you'll pick up on something that someone has said, then use that to match them with the perfect product.

Myths About Sales

Don't let what you've heard about sales put you off. Let's smash a few myths:

• Yes, there are targets to hit. But the kind of people who like sales love that. You're probably naturally competitive. You get a buzz out of beating the person next to you. You hate being bored at work. It's not "cold calling". The calls come in to you and you decide how best you can help the customer.
• Resourcefulness is valued. People say it's "hard selling," but it's really not! You're basically talking to people about fun tech stuff that they already want. Who doesn't love a better phone, faster broadband, or a new console?

Why You'll Be Better Off at EE

• Great Money: You start on £26,116 which goes up to £26,738 after 8 months.
• Uncapped commission—the more you sell, the more you can earn.
• Brilliant Benefits: including 24/7 GP appointments for you and your family, free parking, and discounts on EE products like phones and broadband that could save you hundreds of pounds every year.
• Growth: We're passionate about developing our people. There are plenty of career paths across EE and BT.
• Flexibility: You can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family.
• Great People: You're working with people like you in a sociable, supportive environment.