Customer Service Advisor

Ee Gosforth; Sunderland; On-site; GBP 26,000 - 27,000; Part time

Benefits offered by this job

Great Money

Uncapped Commission

Brilliant Benefits

Growth

Job summary

EE Gosforth is seeking a Customer Service Advisor in Sunderland to join our evenings contact centre team. You will answer incoming calls, help customers find the best mobile and broadband deals, and match them with the right EE products.

This part-time role offers 20 hours per week with evening shifts 3pm–9pm and alternating Saturdays. A starting salary around £26k with uncapped commission and strong benefits awaits.

Qualifications

• Outgoing and energetic personality with excellent communication skills.
• Experience in retail, hospitality, or contact centers is helpful.
• Fluent English with good listening and conversational abilities.

Responsibilities

• Take incoming calls from existing EE customers and help them find the best mobile and broadband deals.
• Explain product features and navigate customers to suitable EE products.
• Build rapport with customers, identify needs, and meet or exceed targets.

Job description

Customer Service Advisor

2026-09-17

Location: Sunderland, Tyne and Wear, GB, SR2 7

Closing Date: 2026-10-29

Where

EE Gosforth (Gosforth Park Way, Newcastle upon Tyne NE12 8ET) or EE Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ)

Details

• Part time: Permanent
• Hours: 20 hours per week (evenings)
• Start date: October 2026 onwards
• Shifts: Evening shifts mid week between 3pm and 9pm and every other Saturday 11:00-17:00

Job Description

If you're outgoing, full of energy and love talking to people, you'd be better off in sales with EE. Maybe you've worked in retail, or hospitality before. You know how to deal with customers but you're looking for something more exciting - a job that's going to challenge you. And, of course, you want to earn a bit more cash.

Our teams in Newcastle and North Tyneside are full of people like you - so you'll be in great company here.

What does being a sales advisor involve?

You’ll join a lively sales team in our contact centre. We’ll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You’ll also help them to navigate the different tech products we sell. You need to be a great listener as well as a fluent talker. A lot of the time, you’ll pick up on something that someone has said, then use that to match them with the perfect product.

Forget what you’ve heard about sales — don't let myths discourage you. Here are some truths:

• There are targets to hit — but if you enjoy sales, you'll love that.
• You’re probably naturally competitive and get a buzz out of beating the person next to you.
• You hate being bored at work.
• It’s not "cold calling" — calls come to you, and you decide how best to help the customer.
• We value resourceful people who like fixing problems.
• It’s not "hard selling" — you talk to people about exciting tech products they already want.

Why you'll be better off at EE

• Great Money — starting salary of £26,116, increasing to £26,738 after 8 months
• Uncapped Commission — the more you sell, the more you can earn
• Brilliant Benefits — including 24/7 GP appointments for you and your family, free parking, and discounts on EE products like phones and broadband, saving you hundreds each year
• Growth — career development opportunities across EE and BT
• Flexibility — bank hours and take time off as needed, with generous leave for carers and new parents
• Great People — a supportive and sociable work environment