Sales Associate

Ee Gosforth; South Shields; On-site; GBP 26,000 - 27,000; Part time

Benefits offered by this job

24/7 GP appointments

Free parking

EE product discounts

Growth opportunities

Flexible leave

Job summary

EE is seeking a Sales Associate in South Shields to join our contact centre. This part-time role offers 20 hours per week with evening shifts, starting October 2026 onwards.

You will take incoming calls from existing EE customers, help them find the best deals on phones and broadband, and guide them through our tech products. You need to be a great listener and fluent talker, able to match customers with the right product.

Qualifications

• Outgoing and energetic personality with strong communication skills.
• Experience in retail or hospitality is a plus.
• Fluent spoken communication and active listening.

Responsibilities

• Take incoming calls from EE customers and help them find the best deals on phones and broadband.
• Navigate and explain EE tech products to customers.
• Listen carefully to customer needs and match them with suitable products.

Skills

Customer service

Communication

Listening

Sales orientation

Tools

Phone system

Product knowledge

Job description

Sales Associate

Start date: October 2026 onwards

Location: South Shields
Tyne and Wear
GB
NE33 1

Where: EE Gosforth (Gosforth Park Way, Newcastle upon Tyne NE12 8ET) or EE Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ)

Part time: Permanent

Hours: 20 hours per week (evenings)

Shifts: Evening shifts mid week between 3pm and 9pm and every other Saturday 11:00-17:00

Job Description

If you're outgoing, full of energy and love talking to people, you'd be better off in sales with EE. Maybe you've worked in retail, or hospitality before. You know how to deal with customers but you're looking for something more exciting - a job that's going to challenge you. And, of course, you want to earn a bit more cash. Our teams in Newcastle and North Tyneside are full of people like you - so you'll be in great company here.

What does being a sales advisor involve?

You'll join a lively sales team in our contact centre. We'll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You'll also help them to navigate the different tech products we sell. You need to be a great listener as well as a fluent talker. A lot of the time, you'll pick up on something that someone has said, then use that to match them with the perfect product.

Myths about sales

Don't let what you've heard about sales put you off. Let's smash a few myths...

• Yes, there are targets to hit. But the kind of people who like sales, love that. You're probably naturally competitive. You get a buzz out of beating the person next to you. You hate being bored at work. It's not "cold calling". The calls come in to you and you decide how best you can help the customer. That's why we value resourceful people who like fixing problems.
• People say it's "hard selling". It's really not! You're basically talking to people about fun tech stuff that they already want. Who doesn't love a better phone, faster broadband or a new console?

Why you'll be better off at EE

• Great Money: you start on £26,116 which goes up to £26,738 after 8 months
• Uncapped Commission: the more you sell, the more you can earn
• Brilliant Benefits: including 24/7 GP appointments for you and your family, free parking and discounts on EE products like phones and broadband that could save you hundreds every year
• Growth: we're passionate about developing our people. There are plenty of career paths across EE and BT
• Flexibility: you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family
• Great People: you're working with people like you. It's a sociable, supportive environment