Customer Service Advisor

Ee Gosforth; North East; On-site; GBP 26,000 - 27,000; Part time

Benefits offered by this job

Uncapped commission

Flexible hours

Free parking

Health benefits

Product discounts

Job summary

EE is seeking a Customer Service Advisor in the Newcastle area. You’ll join a lively contact centre to handle incoming calls from existing EE customers, helping them choose the best phone and broadband deals while explaining products clearly.

The role is evenings, 20 hours per week, starting October 2026, with opportunities to progress. The team emphasizes great listening, upbeat energy, and a sociable environment.

Qualifications

• Experience in customer-facing roles preferred.
• Excellent listening and communication skills.
• Comfort with a target-driven environment.
• Ability to explain products and benefits clearly.

Responsibilities

• Handle incoming EE customer calls and help them find the best deals.
• Explain and navigate the different tech products sold.
• Be a great listener and match customers with the right product.
• Contribute to a lively contact centre sales team in Newcastle and North Tyneside.

Skills

Outgoing communication

Sales

Customer service

Active listening

Fluent English

Tools

Contact centre software

Job description

Customer Service Advisor

2026-09-17T00:00:00

Cramlington

Northumberland

GB

NE23 1

Any

2026-10-29T02:00:07.587

Where:

EE Gosforth (Gosforth Park Way, Newcastle upon Tyne NE12 8ET) or EE Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ)

Part time:

Permanent

Hours:

20 hours per week (evenings)

Start date:

October 2026 onwards

Shifts:

Evening shifts mid week between 3pm and 9pm and every other Saturday 11:00-17:00.

About the role:

If you're outgoing, full of energy and love talking to people, you'd be better off in sales with EE. Maybe you've worked in retail or hospitality before. You know how to deal with customers but you're looking for something more exciting - a job that's going to challenge you. And, of course, you want to earn a bit more cash. Our teams in Newcastle and North Tyneside are full of people like you - so you'll be in great company here.

What does being a sales advisor involve?

You'll join a lively sales team in our contact centre. We'll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You'll also help them to navigate the different tech products we sell. You need to be a great listener as well as a fluent talker.

A lot of the time, you'll pick up on something that someone has said, then use that to match them with the perfect product.

Myth Busting about Sales

• Don't let what you've heard about sales put you off. Let's smash a few myths...
• Yes, there are targets to hit. But the kind of people who like sales, love that.
• You're probably naturally competitive. You get a buzz out of beating the person next to you.
• You hate being bored at work.
• It's not "cold calling". The calls come in to you and you decide how best you can help the customer.
• That's why we value resourceful people who like fixing problems.
• People say it's "hard selling". It's really not! You're basically talking to people about fun tech stuff that they already want.
• Who doesn't love a better phone, faster broadband or a new console?

Why you'll be better off at EE

• Great Money: You start on £26,116 which goes up to £26,738 after 8 months
• UNCAPPED COMMISSION: The more you sell, the more you can earn.
• Brilliant Benefits: Including 24/7 GP appointments for you and your family, free parking and discounts on EE products like phones and broadband that could save you hundreds of pounds every year.
• Growth: We're passionate about developing our people. There are plenty of career paths across EE and BT.
• Flexibility: You can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family.
• Great People: You're working with people like you. It's a sociable, supportive environment.