Contact Centre Agent

Ee Gosforth; North East; On-site; GBP 26,000 - 27,000; Part time

Benefits offered by this job

Uncapped commission

Great money

Brilliant benefits

Flexible hours

Career growth

Job summary

EE Gosforth is hiring a Contact Centre Agent in the North East of England for a part-time, permanent position. The role involves 20 hours per week with evening shifts (3pm–9pm) and every other Saturday (11:00–17:00).

Start date October 2026 onwards, with training provided to handle EE customers and guided product recommendations. You’ll join a lively sales team in our contact centre, taking calls from existing EE customers and helping them find the best deals on phones and broadband.

Responsibilities

• Take incoming calls from existing EE customers to help them find the best deals on their phones and broadband.
• Help customers navigate the various tech products EE offers and match them to the right solution.
• Focus on listening carefully, asking the right questions and guiding customers to a satisfying outcome.

Job description

Contact Centre Agent

Date: 2026-09-17

Location: Cramlington, Northumberland, GB, NE23 1

Application Deadline: 2026-10-29T02:00:06.103

Where

• EE Gosforth (Gosforth Park Way, Newcastle upon Tyne NE12 8ET)
• EE Tyneside (Silver Fox Way, Newcastle upon Tyne NE27 0QJ)

Position Details

• Part time: Permanent
• Hours: 20 hours per week (evenings)
• Start date: October 2026 onwards
• Shifts: Evening shifts mid week between 3pm and 9pm and every other Saturday 11:00-17:00

About the Role

If you're outgoing, full of energy and love talking to people, you'd be better off in sales with EE. Maybe you've worked in retail or hospitality before. You know how to deal with customers but you're looking for something more exciting - a job that's going to challenge you. And, of course, you want to earn a bit more cash. Our teams in Newcastle and North Tyneside are full of people like you - so you'll be in great company here.

What does being a sales advisor involve

You’ll join a lively sales team in our contact centre. We’ll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You’ll also help them to navigate the different tech products we sell. You need to be a great listener as well as a fluent talker. A lot of the time, you’ll pick up on something that someone has said, then use that to match them with the perfect product.

Forget what you’ve heard about sales. Don’t let what you’ve heard about sales put you off. Let’s smash a few myths…

• Yes, there are targets to hit. But the kind of people who like sales, love that. You’re probably naturally competitive. You get a buzz out of beating the person next to you. You hate being bored at work.
• It’s not "cold calling". The calls come in to you and you decide how best you can help the customer.
• That’s why we value resourceful people who like fixing problems.
• People say it’s "hard selling". It’s really not! You’re basically talking to people about fun tech stuff that they already want. Who doesn’t love a better phone, faster broadband or a new console?

Why you'll be better off at EE

• Great Money: you start on £26,116 which goes up to £26,738 after 8 months
• UNCAPPED COMMISSION: the more you sell, the more you can earn.
• BRILLIANT BENEFITS: including 24/7 GP appointments for you and your family, free parking and discounts on EE products like phones and broadband that could save you hundreds every year.
• Growth: we’re passionate about developing our people. There are plenty of career paths across EE and BT.
• Flexibility: you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family.
• Great People: you’re working with people like you. It’s a sociable, supportive environment.