Customer Service Representative

TN United Kingdom; St Helens; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player in the betting sector is seeking a Customer Service Representative in St Helens. This role is pivotal in creating a welcoming atmosphere for customers, ensuring they have a positive experience while placing bets. You'll engage with diverse customers, providing assistance and building strong relationships. With flexible working hours and a focus on personal development, this position offers competitive benefits, including performance bonuses and generous holiday entitlement. If you're passionate about customer service and enjoy a dynamic work environment, this opportunity is perfect for you.

Benefits

28 days holiday plus a paid day off for your birthday

Quarterly performance bonuses

Pension plan with company match

Discounts in shops, cinemas, holidays

Subsidised travel for London roles

Opportunities for career growth

Qualifications

• Passion for delivering great customer service.
• Strong interpersonal and empathy skills to engage with diverse customers.

Responsibilities

• Welcoming customers with a friendly face.
• Processing bets and assisting with customer queries.
• Building relationships with our customers and providing excellent customer service.

Skills

Customer Service

Interpersonal Skills

Empathy

Education

Age 18+

Job description

Customer Service Representative, St Helens

Client: William Hill

Location: St Helens, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: 342a1500f400

Job Views: 11

Posted: 28.04.2025

Expiry Date: 12.06.2025

Job Description:

People don’t just come here to place bets, they come for the experience. And you will be at the heart of it all. Careers in our shops are about much more than simply taking bets. Our colleagues are the backbone of our business and working in retail at William Hill is really about getting to know our customers and the communities in which we live and work. If you’re a people person, you’ll love working here. What’s more, you’ll have the support, training, and encouragement to build a career that goes one better, with plenty of incentives to keep you motivated along the way!

Responsibilities:

1. Welcoming customers with a friendly face
2. Processing bets and assisting with customer queries
3. Helping customers by demonstrating how to use betting terminals
4. Building relationships with our customers and providing excellent customer service
5. Championing safer gambling at all times
6. Supporting managers with shop displays and opening/closing activities as required

Working Patterns:

1. Our shops have a variety of opening times between 8am-10pm, Monday to Sunday
2. Shifts are devised on a rota basis and are subject to change, including evenings and weekends

What do you need to be successful?

1. Age 18+ (legal requirement)
2. Passion for delivering great customer service
3. Strong interpersonal and empathy skills to engage with diverse customers

What’s in it for you?

We offer a range of competitive benefits because we care about our people and their development. These include:

• Working hours: Full and part-time options available
• Compensation: Minimum of the National Living Wage, plus quarterly performance bonuses
• Holiday entitlement: 28 days plus an extra paid day off for your birthday
• Pension plan: Company matches contributions up to 4%
• Perks and discounts: Discounts in shops, cinemas, holidays, etc.
• Subsidised travel: Discounted Oyster card for roles in London
• Training and development: Opportunities for career growth and internal promotion