Customer Service Representative

Bucks and Berks Recruitment; Slough; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

£1k bonus

Excellent benefits

Job summary

Bucks and Berks Recruitment is seeking a friendly Customer Service Representative for a busy business centre in Slough. You will be the first point of contact for customers, delivering a welcoming experience while supporting administration and facilities tasks.

This varied front-of-house role offers progression opportunities, with a Monday to Friday 8:30–17:30 schedule (client may consider 4 days per week). The package includes a £27k base plus £1k bonus and excellent benefits.

Qualifications

• Experience delivering first-class customer service.
• Strong organisational skills.
• Excellent written and verbal communication.
• Experience in front-of-house or reception is a plus.

Responsibilities

• Meet and greet customers and visitors, providing a professional and welcoming service.
• Manage reception duties and answer incoming calls efficiently.
• Handle customer enquiries promptly and professionally.
• Prepare meeting rooms and arrange refreshments when required.
• Maintain clean, tidy and presentable reception and communal areas.
• Build strong relationships with customers, visitors and colleagues.
• Assist with general administration duties including filing, purchase orders and delivery notes.
• Order and maintain office supplies.
• Carry out housekeeping checks across the centre.
• Support health and safety compliance procedures.
• Assist with centre audits and ensure meeting rooms are maintained to a high standard.
• Participate in centre tours for prospective clients and develop knowledge of the company’s products and services.

Skills

Customer-focused

Relationship-building

Clear communication

Highly organized

Multitasking

Professional and reliable

Proactive and enthusiastic

IT literacy (MS Office)

Job description

We are looking for a friendly, professional and highly organised Customer Service Representative to join our client, a busy Business Centre in Slough. This is a varied front-of-house role that combines customer service, administration, facilities support and client liaison responsibilities.

As the first point of contact for customers and visitors, you will play a key role in delivering an exceptional customer experience while ensuring the smooth day-to-day running of the business centre.

The successful candidate will initially join us as a CSR with the opportunity to develop and progress within the business. This is an excellent opportunity for someone who is looking to establish themselves within a growing business and take on additional responsibilities over time.

£27k plus £1k bonus and excellent benefits.

Monday to Friday 8.30 – 5.30 although the client would consider 4 days per week.

Key Responsibilities

Customer Service & Reception

• Meet and greet customers and visitors, providing a professional and welcoming service.


• Manage reception duties and answer incoming calls efficiently.


• Handle customer enquiries promptly and professionally.


• Prepare meeting rooms and arrange refreshments when required.


• Maintain clean, tidy and presentable reception and communal areas.


• Build strong relationships with customers, visitors and colleagues.

Administration & Centre Support

• Manage general administration duties including filing, purchase orders and delivery notes.


• Order and maintain office supplies.


• Carry out housekeeping checks across the centre.


• Support health and safety compliance procedures.


• Assist with centre audits and ensure meeting rooms are maintained to a high standard.

Sales & Business Support

• Participate in centre tours for prospective clients.


• Develop knowledge of the company’s products and services.


• Support sales opportunities including meeting rooms, virtual offices and business support services.

Skills/Experience

• Customer-focused with excellent relationship-building skills.


• Confident communicating with people at all levels, including senior stakeholders.


• Highly organised with strong attention to detail.


• Positive, proactive and enthusiastic.


• Comfortable multitasking in a busy environment.


• Professional, reliable and self-motivated.


• IT literate, with good knowledge of Microsoft Office applications.


• Interested in commercial business environments and business support services.

Please note that we will only contact those candidates that we assess as suitable for the positions we have currently available based on their experience, training, and skills. If we do not have anything suitable, we will not keep your CV for more than 30 days.

As an equal opportunity employer, Bucks and Berks Recruitment is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply.