Front Desk & Customer Care Specialist – Growth Path

Bucks and Berks Recruitment; Slough; On-site; GBP 24,000 - 30,000; Full time

Benefits offered by this job

£1k bonus

Excellent benefits

Job summary

Bucks and Berks Recruitment is seeking a friendly Customer Service Representative for a busy business centre in Slough. You will be the first point of contact for customers, delivering a welcoming experience while supporting administration and facilities tasks.

This varied front-of-house role offers progression opportunities, with a Monday to Friday 8:30–17:30 schedule (client may consider 4 days per week). The package includes a £27k base plus £1k bonus and excellent benefits.

Qualifications

• Experience delivering first-class customer service.
• Strong organisational skills.
• Excellent written and verbal communication.
• Experience in front-of-house or reception is a plus.

Responsibilities

• Meet and greet customers and visitors, providing a professional and welcoming service.
• Manage reception duties and answer incoming calls efficiently.
• Handle customer enquiries promptly and professionally.
• Prepare meeting rooms and arrange refreshments when required.
• Maintain clean, tidy and presentable reception and communal areas.
• Build strong relationships with customers, visitors and colleagues.
• Assist with general administration duties including filing, purchase orders and delivery notes.
• Order and maintain office supplies.
• Carry out housekeeping checks across the centre.
• Support health and safety compliance procedures.
• Assist with centre audits and ensure meeting rooms are maintained to a high standard.
• Participate in centre tours for prospective clients and develop knowledge of the company’s products and services.

Skills

Customer-focused

Relationship-building

Clear communication

Highly organized

Multitasking

Professional and reliable

Proactive and enthusiastic

IT literacy (MS Office)

Job description

Bucks and Berks Recruitment is seeking a friendly Customer Service Representative for a busy business centre in Slough. You will be the first point of contact for customers, delivering a welcoming experience while supporting administration and facilities tasks.

This varied front-of-house role offers progression opportunities, with a Monday to Friday 8:30–17:30 schedule (client may consider 4 days per week). The package includes a £27k base plus £1k bonus and excellent benefits.