Customer Service Representative

ZipRecruiter; Polegate; Hybrid; GBP 24,000 - 26,000; Full time

Job summary

A global professional team seeks a Customer Services Executive in Polegate for a permanent position. You will provide excellent customer service, manage routine tasks, and support engineers on the ground, all within a hybrid working model post-training.

Responsibilities

• Provide excellent customer service at all times.
• Accurately input information into the service management system.
• Raise customer quotes and obtain purchase orders.
• Monitor job progression and ensure service level agreements are met.

Skills

Customer service skills

Strong Excel skills

Full clean driving license

Job description

Job Description

Customer Services Executive

Hybrid – Office based in Polegate (hybrid working will be offered once fully trained)

Salary: £24,000 - £25,500

Permanent position

Mon – Friday – 37.5 hrs per week (either 8:30 – 5:00 pm or 9:00 am – 5:30 pm shift)

Atlas Recruitment Group is currently recruiting for an experienced Customer Services Executive with an advanced admin background to join an established, global professional team. You will provide excellent customer operational service, managing all requests and issues, as well as involvement in dispatch.

Duties and Responsibilities:

• Provide excellent customer service at all times.
• Accurately input information into the service management system.
• Raise customer quotes as appropriate and obtain purchase orders for chargeable jobs.
• Regularly check the progression of jobs to ensure service level agreements are met.
• Provide phone support to engineers in the field.
• Work towards department KPIs and company goals.
• Comply with the company's business procedures (ISO).
• Log information into external customer portals as required.
• Monitor and manage all mailboxes.
• Schedule and allocate engineer’s work efficiently, ensuring the correct skill levels are used and health & safety policies are followed.
• Handle travel arrangements and hotel bookings, maintaining cost-effective practices.
• Raise job numbers for service installs and future work, updating the company database.
• Keep spreadsheets updated with machine details and address changes.
• Communicate with engineers regarding upcoming work.
• Provide feedback to the team leader to ensure effective scheduling and issue resolution.

Key Skills required:

• Full clean driving license
• Strong Excel skills
• Excellent customer service skills