Customer Service Representative

JR United Kingdom; Leatherhead; On-site; GBP 22,000 - 28,000; Full time

Job summary

ESP Utilities is seeking a Customer Service Representative to join their Leatherhead team. The role involves maintaining customer records, supporting vulnerable customers, and ensuring efficient communication. This is an opportunity to develop your career in a growing company with various benefits including generous leave and training programs.

Benefits

26 holidays, increasing with service

Bonus

Enhanced Pension

Private Medical Insurance

Life insurance

Company training programmes

Employee Rewards Portal

Enhanced Family Friendly benefits

Volunteering day

Qualifications

• Experience in Customer Service or Administrator roles.
• Good communication and multitasking skills in a fast-paced environment.

Responsibilities

• Maintaining and updating customer records.
• Proactively calling vulnerable customers during power loss.
• Accurate logging of all customer interactions.
• Liaising with sub-contractors for service delivery.
• Handling service-related issues professionally.

Skills

Microsoft Office

Adaptability

Multitasking

Excellent communication skills

Attention to detail

Job description

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Customer Service Representative, leatherhead

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Client:

ESP Utilities Group Ltd

Location:

leatherhead, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

2

Posted:

06.06.2025

Expiry Date:

21.07.2025

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Job Description:

Customer Service Representative

ESP Utilities are currently looking to add to their growing team a number of talented people with experience working in Customer Service or Administrator roles.

This role is based in our Leatherhead office, and it is to help the continued relationships that we have with our customers during the build out of networks.

It is an exciting time to join us here at ESP as we go from strength to strength. Be part of a team and company that will allow you to grow and develop your career.

Role responsibilities include:

• Maintaining and updating customer records in our core system.
• Proactively calling vulnerable customers to support them in the event of power loss.
• Accurately logging all customer interactions.
• Liaising with sub-contractors and customers to arrange the delivery of sub contracted works.
• Coordinating compensation payments to customers who have experienced loss of power (inline with industry standards).
• Taking ownership of service-related issues and handling them in a confident and professional manner.
• Handling situations in a way that demonstrates empathy to customers in difficult situations.
• Assisting with preparation of regularly scheduled reports.
• Handle all enquiries in accordance with legislation, regulations and customer care standards.
• Provide administrative support to our customers through the asset adoption process.

Skills Needed:

• A good working knowledge of Microsoft Office (Word, Excel) is an advantage.
• Adaptability and multitasking capabilities in a fast-paced environment.
• Excellent communications skills.
• Experience in checking documents and accuracy of detail.

Benefits include:

• Holidays: 26 days, going up to 27 after 3 years and up to 28 after 5 years of employment. The company gives you the opportunity to buy/sell up to 3 days per year.
• Bonus
• Enhance Pension
• Private Medical Insurance
• Life insurance
• Company training programmes to help you develop.
• Employee Rewards Portal: access to exclusive discounts and flexible benefits such as Cycle to Work and EV car Salary Sacrifice Scheme.
• Enhanced Family Friendly benefits: Enhanced maternity and paternity pay and paid time off when receiving fertility treatment.
• Volunteering day: one day a year fully paid.