Customer Service Representative

EE; Penzance; On-site; GBP 13,928 - 14,260; Part time

Benefits offered by this job

Great money

Uncapped commission

Brilliant benefits

Growth

Flexibility

Great people

Job summary

EE in Truro is hiring a Sales Advisor for a 20-hour, part-time shift pattern Monday to Friday 16:45–21:00. You’ll handle incoming calls from existing EE customers, help them find the best deals on phones and broadband, and guide them through our range of tech products.

We value outgoing, energetic people with retail or hospitality experience who are great listeners and fluent talkers. You'll join a lively team and benefit from uncapped commission, generous benefits, and flexible hours designed

Qualifications

• Outgoing, energetic personality with love for talking to people.
• Experience in retail or hospitality helps handling customers.
• Great listener and fluent talker capable of matching needs to products.

Responsibilities

• Take incoming calls from existing EE customers to find best deals.
• Help customers navigate EE phones, broadband and other tech products.
• Listen actively to match customers with suitable solutions.
• Present information clearly and build rapport in a busy contact centre.

Skills

Customer service

Communication skills

Listening skills

Sales mindset

Job description

Start Date - 07/09/2026

Shift Pattern is 20 Hours, Part-Time Lates
Monday - Friday 16:45 PM to 21:00 PM

If you're outgoing, full of energy and love talking to people, you'd be better off in sales with EE.

Maybe you've worked in retail, or hospitality before. You know how to deal with customers but you're looking for something more exciting - a job that’s going to challenge you. And, of course, you want to earn a bit more cash.

Our Truro team's full of people like you - so you'll be in great company here.

What does being a sales advisor involve?

You'll join a lively sales team in our Truro contact centre. We'll train you to take incoming calls from existing EE customers and help them find the best deals on their phones and broadband. You'll also help them to navigate the different tech products we sell.

You need to be a great listener as well as a fluent talker. A lot of the time, you'll pick up on something that someone has said, then use that to match them with the perfect product.

Forget what you've heard about sales

Don't let what's heard about sales put you off. Let's smash a few myths...

• Yes, there are targets to hit. But the kind of people who like sales, love that. You're probably naturally competitive. You get a buzz out of beating the person next to you. You hate being bored at work.
• It's not "cold calling". The calls come in to you and you decide how best you can help the customer. That's why we value resourceful people who like fixing problems.
• People say it's "hard selling". It's really not! You're basically talking to people about fun tech stuff that they already want. Who doesn't love a better phone, faster broadband or a new console?

Why you'll be better off at EE

• GREAT MONEY – you start on £13,928.53 which goes up to £14,260.27 after 8 months.
• UNCAPPED COMMISSION – the more you sell, the more you can earn.
• BRILLIANT BENEFITS – including 24/7 GP appointments for you and your family, free parking and discounts on EE products like phones and broadband that could save you £100s every year.
• GROWTH – we're passionate about developing our people. There are plenty of career paths across EE and BT.
• FLEXIBILITY – you can bank hours then take time off when you need. Plus, generous leave for carers and anyone starting a family.
• GREAT PEOPLE – you're working with people like you. It's a sociable, supportive environment.