Customer Service Representative

Evolution Bottling and Packaging Solutions Ltd; Peebles; On-site; GBP 18,000 - 26,000; Full time

Benefits offered by this job

Life insurance

Pension scheme

Healthcare

Job summary

Evolution Bottling and Packaging Solutions Ltd in the UK is seeking a Customer Service Representative to support our aftermarket business by delivering exceptional service while handling inquiries, quotations and orders, and partnering with customers to identify opportunities that improve equipment performance.

In this office-based role you will proactively sell products, parts and services, liaise with suppliers, engineers and shipping teams to ensure timely delivery, maintain accurate records,

Qualifications

• Previous experience in a similar customer-facing role.
• Excellent customer interface skills and a strong commitment to customer satisfaction.
• Comfortable handling order processing, enquiries, and upselling.
• Proficient in Microsoft Office Suite.

Responsibilities

• Proactively sell our products, parts, and services to our established customers.
• Identify customer needs and recommend valuable aftermarket solutions.
• Liaise with suppliers, engineers, and shipping teams to ensure timely delivery and correct transfer of information.
• Ensure long‑term customer satisfaction and positive relationships with customers and suppliers.
• Provide ongoing product life-cycle support after sale and machine acceptance.
• Prepare offers and quotations to assist the Life-Cycle Management department.
• Maintain accurate customer records and correct information as needed.
• Respond to customer inquiries professionally and follow up on quotes.

Tools

Microsoft Office Suite

Job description

Join Evolution, a ProMach company, and make an impact. Whether you're creative, strategic, persuasive, or mechanically inclined, there’s a place for you here. If you are an ambitious, enthusiastic, team player with a passion for delivering excellent service to suppliers and customers, this is the opportunity for you.

Do we have your attention? Keep reading.

Evolution provide quality, innovative equipment to the bottling, food & personal care packaging sectors. We have an exciting opportunity to join the team as a Customer Service Representative. In this office-based role, you will play a key part in supporting our aftermarket business by providing exceptional customer service while proactively driving parts and service sales growth. You will manage customer inquiries, quotations, and orders while partnering with customers to identify opportunities that improve equipment performance, further our customer relationships, and provide long-term support.

As a Customer Service Representative you will:

• Proactively sell our products, parts, and services to our established customers.
• Identify our customer needs and recommend valuable aftermarket solutions.
• Liaise with suppliers, engineers, and shipping teams to ensure timely delivery and correct transfer of information.
• Ensure long‑term customer satisfaction and positive relationships with both our customers and our suppliers.
• Provide ongoing, product life‑cycle support to our customers after completion of sale and machine has been accepted.
• Prepare offers and quotations to assist the Life‑Cycle Management department.
• Maintain the integrity of our records by identifying/correcting/communicating inaccuracies in customer information and parts.
• Respond to customer inquiries in a professional, prompt manner while proactively following up on open quotes, and customer needs to drive orders.

Here’s what we are looking for:

• Previous experience in a similar customer‑facing role.
• Technical knowledge is beneficial but not essential.
• History of excellent customer interface skills and a strong commitment to customer satisfaction.
• Comfortable handling various customer interactions, such as order processing, enquiries, and upselling.
• Thrive in a dynamic work environment where daily priorities often shift.
• Have a high level of attention to detail and can work under pressure.
• Proficient in Microsoft Office Suite.

What’s in it for you?

Success in the role will provide opportunities to develop an exciting career path with an established, forward‑thinking business that has been operating for over 20 years.

In addition to growth opportunities, we offer an excellent remuneration package, which, in addition to salary, includes life insurance, generous pension contribution, and healthcare. We are a triple‑accredited Real Living Wage, Hours, and Pension employer.

We have the rewards, opportunities, and the market strength of a large organization combined with the entrepreneurial culture of a small, fast‑paced company. You will enjoy the benefits of working with a growing company that competes globally, with the personal touch and feel of a smaller company where you can make an impact every day.