Customer Service Representative

Quanex; Newton Aycliffe; On-site; GBP 22,000 - 28,000; Full time

Job summary

Quanex is seeking a Customer Service Representative to deliver timely information on orders, coordinate shipping, and support sales activities. The role requires strong written and verbal communication, and proficiency with Word and Excel to handle quotations and inquiries.

You will work in a self-directed, efficient environment, utilizing multiple systems across sites to service customers and contribute to SOX processes and forecasting.

Qualifications

• Experience in customer service roles.
• Strong written and verbal communication abilities.
• Proficient with Microsoft Word and Excel.

Responsibilities

• Provides timely information on orders, deliveries, lead times and freight coordination.
• Proactively contacts customers to adjust manufacturing and shipping schedules.
• Communicates changes clearly to customers and updates as needed.
• Supports order entry and resolves customer concerns about quantities, schedules, specs, part numbers, expedited orders.
• Creates customer quotations using pricing logic from marketing.
• Assists with Sarbanes-Oxley (SOX) compliance processes.
• Gathers information from customers about non-conforming products and coordinates with internal teams to resolve.
• Assists the sales team in developing sales forecasts.
• Coordinates and communicates sales/customer service plans with other personnel to ensure team alignment.

Skills

Customer service

Communication

Teamwork

Tools

Microsoft Word

Microsoft Excel

Job description

What’s attractive about the Customer Service Representative position?

• Ability to work in an efficient, self-directed manner to provide timely responses to customers.
• Includes the ability to utilise multiple computer systems, (The company is multi-site with multiple S platforms) to perform job duties.

What Success Looks Like:

• Supplies timely information to customers and others concerning the status of orders, deliveries, lead times and freight coordination.
• Proactively contacts customers to arrange changes in manufacturing and shipping schedules.
• Clearly communicates reasons for changes in the schedule and updates customers as needed.
• Supports order entry by providing written customer and resolving customer order concerns regarding quantities, schedules, specifications, part numbers, expedited orders.
• Create customer quotations based on pricing logic provided by the Company’s marketing personnel
• Assist, as needed, with the Company’s Sarbanes-Oxley (SOX) compliance process.
• Gather pertinent information from customers regarding non-conforming products and communicate with appropriate internal personnel to resolve the issue.
• Assist the sales team in developing sales forecasts (running reports, etc.)
• Coordinates and communicates sales/customer service plans and activities with other personnel, as appropriate, to ensure a coordinated work effort and “team” approach.

What You Bring:

• Proven track record in a customer service role.
• Strong verbal and written communication skills.
• Proficient in Microsoft Word and Microsoft Excel.