Customer Service Representative

Membership Bespoke; Greater London; On-site; GBP 30,000 - 35,000; Full time

Job summary

A leading company in the Financial Services sector is seeking a Customer Service Representative in Central London. This role involves supporting membership retention and engagement, managing member relationships, and ensuring a positive experience. The ideal candidate should have a passion for sustainability and previous experience in a membership organization. This full-time position offers a salary of up to £35,000, along with benefits including 25 days of holiday and a pension scheme.

Benefits

25 days holiday

Contributory pension scheme

Choice of private medical insurance or cash plan

Qualifications

• Experience in membership organization is essential.
• Excellent written and verbal communication skills.

Responsibilities

• Maintain contact with current and prospective members.
• Provide administrative and relationship management support.
• Manage the membership email inbox.

Skills

Communication

Analytical

Organizational

Education

Experience in membership organization

Tools

HubSpot

MS365

Job description

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Base pay range

Direct message the job poster from Membership Bespoke

Helping membership organisations find in-demand talent

Customer Service Representative

Central London – Office based

Basic Salary up to £35,000 dependent on experience plus 25 days holiday, contributory pension scheme, choice of private medical insurance or cash plan

Full Time, Permanent Role 37.5 hours per week

Our client a well-recognised national Financial Services membership body based in the heart of London is currently recruiting a Customer Service Representative to join their team.

The Role

This Financial Services membership body is looking for a highly efficient and proactive self-starter with a passion for sustainability/ social issues, to support and help develop their membership base, working closely on the retention and engagement and enabling all members have the best experience, driving combined goals forward.

This is an exciting new role that will encompass a range of functions with real scope for professional development across multidisciplinary membership development activities.

Key Responsibilities

Maintaining regular contact with current and prospective members with the aim to maximise membership retention and growth.

Providing administrative and relationship management support: arrange virtual and 1-2-1 meetings with members, handle ad-hoc requests and small-scale projects.

Manage the membership email inbox.

Process membership applications.

Help get new members over the line and support their subsequent onboarding.

Updating and managing the CRM database (HubSpot) on a day-to-day basis, ensuring the system provides the data and reporting necessary for effective membership management.

Monitor invoicing, fee payments, and ensure timely payment of membership subscription fees.

The Person

A passion for sustainability, climate change and social issues is essential for this role

Previous experience working in a membership organisation is essential for this role

Experience of working in a membership organisation or stakeholder driven organisation. Experience in supporting or managing diverse stakeholder and client relationships.

Excellent written and verbal communication skills with the ability to communicate to a variety of audiences at differing levels of seniority.

Strong analytical, administrative and organisational skills.

Good working understanding of industry standard software including MS365/Hubspot.

Can pay attention to detail whilst not allowing speed of work to compromise results.

Able to, and comfortable, with working across a range of functions and activities, at any given point in time.

Experience and knowledge of account management and CRM systems.

Ability to work collaboratively with a range of internal and external stakeholders.

To apply to this role Customer Service Representative please send your CV.

Due to the volume of applications, we are only able to contact successful applicants. Therefore, if you have not heard from us within 10 working days please deem your application as unsuccessful on this occasion.

Membership Bespoke is acting as a recruitment business in relation to this role. Membership Bespoke positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Membership Bespoke is the most experienced membership-focused recruitment firm in the UK, with 10+ years of experience delivering tailored permanent, temporary, interim, and Executive Search recruitment solutions to Trade Associations, Regulatory Bodies, Political Parties, and Professional Bodies.

Seniority level

• Seniority level

  Executive

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales, Administrative, and Business Development

• Industries

  Financial Services and Non-profit Organizations

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