Customer Service Representative

Staffline Group; Leicester; On-site; GBP 27,000; Full time

Job summary

Join a leading print and packaging company as a Customer Service Representative in Leicester. Earn £27,000 annually while managing customer queries and orders from Monday to Friday. Ideal candidates will possess strong communication and organizational skills, with print experience considered a plus.

Benefits

Temp to perm opportunity

Qualifications

• Confidence to work on own initiative.
• Ability to deliver timely communications.
• Print experience or CSR roles in manufacturing advantageous.

Responsibilities

• Provide customers with quotes and manage orders.
• Build relationships for continued business.
• Deal with telephone and email queries.

Skills

Communication

Organisational skills

Problem-solving

Job description

Great opportunity to work as a Customer Service Representative for our client, the largest privately owned print and packaging company in the UK.

Staffline is recruiting a Customer Service Representative in Leicester.

The rate of pay is £27,000 per annum.

This is a full-time role working fixed shifts Monday to Friday, and the hours of work are:
- 8:30am to 5pm

Your Time at Work

As a Customer Service Representative your duties include:

- Providing customers with quotes/estimates for work
- Building rapport and relationships for continued business orders
- Processing and managing orders from the customer to the production team, back to the customer
- Managing expectations with sales teams and production teams
- Managing own workload and admin to internal standards and auditable best practice
- Dealing with telephone queries, email queries, and internal teams comms
- Customer resolutions through problem root cause and best solutions for professional service delivery
- Keeping track of stock sheets for regular orders

Our Perfect Worker

Our perfect worker must be confident to work on their own initiative, take responsibility and deliver timely communications while being organised to help deliver services.

Print experience within self-adhesive labels is advantageous, however, other print and or estimating and CSR roles in manufacturing would be considered.

Experience in similar role desirable, but not essential as full training is provided.

Key Information and Benefits

- Earn £27,000 per annum
- Monday to Friday
- Temp to perm opportunity

Job Ref: 1MAG

About Staffline

Staffline is the UK's leading provider of flexible, temporary and permanent workforce solutions, enabling over 28,000 people into good work every day. We operate at more than 350 customer sites across England, Scotland and Wales.

Please note that our job adverts are correct at the time of publication, but some details and job responsibilities are subject to change.

This job advert may not be copied, imitated or used, in whole or in part, by third-party websites, without prior written consent from Staffline.