Customer Service Representative

Leeds Events; Leeds; On-site; GBP 20,000 - 23,000; Full time

Benefits offered by this job

Comprehensive training and ongoing development

Opportunities for progression

Employee assistance programme

Inclusive workplace culture

Job summary

A dynamic event service company in Leeds is seeking a motivated Customer Service Representative to join their growing support team. This position offers comprehensive training and does not require prior experience, making it ideal for those passionate about customer service. Responsibilities include responding to enquiries via multiple channels and ensuring positive customer interactions. The role fosters growth and includes opportunities for advancement within the company, promoting a supportive and inclusive workplace culture.

Qualifications

• No specific qualifications required; all applicants welcome.
• Must have a willingness to learn and develop in customer service.
• Experience not necessary; attitude is crucial.
• Basic IT skills (MS Office, email, CRM).

Responsibilities

• Respond to customer enquiries via phone, email and online chat.
• Provide accurate information and resolve issues swiftly.
• Maintain detailed and clear customer records.
• Collaborate with internal teams to support customer needs.
• Contribute to service improvements and follow company procedures.
• Ensure positive customer experiences in all interactions.

Skills

Strong communication and active listening skills

Calm, supportive and patient approach

Basic IT proficiency (MS Office, email, CRM systems)

Problem-solving mindset

Attention to detail

Team-oriented and eager to learn

CRM systems

Tools

Microsoft Office

CRM systems

Job description

This range is provided by Leeds Events. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Leeds Events

Recruitment Specialist @ Leeds Events | Sales, CommunicationBreeder of Gundogs from top selected lines - Working Cocker / Golden Retriever

About the Role

We’re looking for a friendly, motivated Customer Service Representative to join our growing support team. This role is ideal for someone who enjoys helping others, communicates clearly, and is looking to build a long-term career in customer service.

You will handle customer enquiries across phone, email and live chat, ensuring every interaction is delivered with professionalism and care. Full training will be provided, and no previous experience is required—just the right attitude and willingness to learn.

Key Responsibilities

• Respond to customer enquiries via phone, email and online chat
• Provide accurate information and resolve issues in a timely manner
• Maintain detailed and clear customer records
• Work closely with internal teams to support customer needs
• Follow company procedures and contribute to service improvements
• Ensure a positive customer experience with every interaction

About You

• Strong communication and active listening skills
• A calm, supportive and patient approach
• Comfortable working in a fast-paced environment
• Basic IT proficiency (MS Office, email, CRM systems)
• Problem-solving mindset and attention to detail
• Team-oriented and eager to learn
• (No specific qualifications required; all applicants welcome.)

What We Offer

• Comprehensive training and ongoing development
• Opportunities for progression into senior support or team lead roles
• Employee assistance programme and wellbeing support
• Inclusive and supportive workplace culture

How to Apply

Submit your CV via LinkedIn Easy Apply if you feel you would be a great addition to the team.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Customer Service, Sales, and Public Relations

Industries

• Retail, Events Services, and Marketing Services

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