Customer Service Representative

Equals One Ltd; Leeds; On-site; GBP 21,000 - 27,000; Full time

Job summary

Office Monster in Leeds is seeking a Customer Service Representative to join our team, handling customer inquiries via phone, email, live chat, and other channels to deliver prompt, accurate responses.

You will work with suppliers and the Sales Team to ensure smooth ordering, maintain detailed records, and contribute to a supportive team focused on continuous improvement.

Qualifications

• Experience in handling customer inquiries and complaints.
• Proficiency with telephone communication and computer systems.
• Strong organisational and time-management abilities.
• Ability to use initiative and work independently.
• Comfortable working across multiple channels (phone, email, live chat).
• Experience in complaint handling is desirable.

Responsibilities

• Handle customer interactions via phone, email, live chat and other channels, ensuring prompt, accurate and comprehensive answers.
• Work as part of a team to fulfil all areas of the Customer Service role.
• Deal with customer inquiries or complaints in a timely and empathetic manner.
• Collaborate with suppliers to ensure a smooth and efficient ordering experience for customers.
• Build rapport with customers and ensure clear, effective communication.
• Engage with the Sales Team to identify quotes for larger orders.
• Prioritise daily workload and ensure tasks are completed.
• Seek feedback from customers to identify areas for improvement and growth.
• Collaborate with internal teams to provide efficient solutions and maintain detailed records of interactions.

Skills

Time Management

Previous Customer Service Experience

Telephone & Computer Experience

Organisational skills

Ability to use initiative

Previous experience in complaint-hand`

Job description

Customer Service Representative

Working Hours: Full Time

Location: Leeds LS26

Office Monster was established in 2013. We are one of the fastest growing eCommerce Business Supplies and Office Furniture companies in the UK and are currently recruiting for an individual to join our Customer Service Team here at Office Monster.

We provide innovative solutions with a strong emphasis on teamwork, communication, and continuous improvement, we pride ourselves on maintaining a positive and supportive work environment.

Job Summary

• Handling all ranges of interaction with customers via phone, email, live chat and other communication channels.Ensuring prompt, accurate and comprehensive answers.
• Working as part of a team to ensure all areas of the Customer Service role are fulfilled.
• Dealing with all customer enquiries or complaints in a timely and empathetic manner.
• Working alongside our suppliers to ensure our customers receive a smooth & efficient ordering experience.
• Building rapport with Customers and ensuring they always receive the highest level of communication.
• Engaging with the Sales Team to recognise any potential quotes for larger order enquiries.
• Using initiative to prioritise your daily workload ensuring all daily tasks are complete.
• Actively seeking feedback from customers to help identify areas of improvement and opportunities for growth.
• Collaborating with internal teams to provide efficient and effective solutions for customers.
• Maintaining detailed records of customer interactions and transactions.
• Contributing to the overall success of the team by maintaining a positive attitude and supporting colleagues.

Key Qualifications & Skills

• Time Management
• Previous Customer Service Experience
• Telephone & Computer Experience
• Organisational skills
• Ability to use initiative.
• Previous experience in complaint handling