Customer Service Representative

TipTopJob; West Yorkshire; On-site; GBP 18,000 - 24,000; Full time

Job summary

Office Monster in Leeds LS26 is seeking a proactive Customer Service Assistant to join our team. You will handle inquiries across phone, email, live chat and other channels, delivering prompt, accurate responses and building rapport with customers.

You will work with suppliers and the Sales team to identify quotes for larger orders, prioritise tasks, maintain records, and contribute to continuous improvement in a supportive team environment.

Qualifications

• Experience in customer service roles handling inquiries via phone, email, and live chat.
• Ability to manage multiple tasks and prioritise workload.
• Strong communication and empathy when dealing with customers.
• Experience with complaint handling and resolving issues.
• Proficient computer and telephone skills.

Responsibilities

• Handle customer interactions via phone, email, live chat, and other channels with prompt, accurate responses.
• Work as part of a team to fulfil all Customer Service tasks.
• Handle customer inquiries or complaints in a timely and empathetic manner.
• Coordinate with suppliers to ensure smooth ordering experience.
• Build rapport with customers through high-quality communication.
• Assist Sales team on potential quotes for larger orders.
• Prioritise daily workload and complete tasks.
• Seek feedback to identify improvement opportunities.
• Collaborate with internal teams to resolve customer issues.
• Maintain detailed records of customer interactions and transactions.
• Contribute to team success with positive attitude and support colleagues.

Skills

Time Management

Customer Service Experience

Telephone Skills

Computer Skills

Organisational Skills

Initiative

Complaint Handling

Job description

Working Hours: Full Time

Location: Leeds LS26

Office Monster was established in 2013. We are one of the fastest growing eCommerce Business Supplies and Office Furniture companies in the UK and are currently recruiting for an individual to join our Customer Service Team here at Office Monster.

We provide innovative solutions with a strong emphasis on teamwork, communication, and continuous improvement, we pride ourselves on maintaining a positive and supportive work environment.

Job Summary

• Handling all ranges of interaction with customers via phone, email, live chat and other communication channels. Ensuring prompt, accurate and comprehensive answers.
• Working as part of a team to ensure all areas of the Customer Service role are fulfilled.
• Dealing with all customer enquiries or complaints in a timely and empathetic manner.
• Working alongside our suppliers to ensure our customers receive a smooth and efficient ordering experience.
• Building rapport with Customers and ensuring they always receive the highest level of communication.
• Engaging with the Sales Team to recognise any potential quotes for larger order enquiries.
• Using initiative to prioritise your daily workload ensuring all daily tasks are complete.
• Actively seeking feedback from customers to help identify areas of improvement and opportunities for growth.
• Collaborating with internal teams to provide efficient and effective solutions for customers.
• Maintaining detailed records of customer interactions and transactions.
• Contributing to the overall success of the team by maintaining a positive attitude and supporting colleagues.

Key Qualifications And Skills

• Time Management
• Previous Customer Service Experience
• Telephone and Computer Experience
• Organisational skills
• Ability to use initiative.
• Previous experience in complaint handling