Customer Service Assistant

Chartwells Independent; Greater London; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

Contributory pension scheme

Career development programs

Digital GP access

Travel discounts

Food shopping discounts

Cinema ticket discounts

Cash rewards

Wellness classes

Friend and family discounts

Job summary

Restaurant Associates is seeking a Customer Service Assistant to deliver exceptional service in a premium hospitality setting. The role includes serving food and beverages, maintaining cleanliness, and providing a warm welcome to every customer.

The ideal candidate will possess strong communication and teamwork skills and have a proactive, customer-focused attitude. The position offers various benefits, including a contributory pension scheme and exclusive discounts on travel and shopping.

Qualifications

• Positive, customer-focused attitude.
• Excellent communication and teamwork skills.
• Proactive, flexible approach to work.
• Good organisational skills and attention to detail.
• Ability to work confidently in a fast-paced environment.

Responsibilities

• Deliver excellent customer service with a friendly approach.
• Serve food and beverages efficiently and accurately.
• Maintain clean, well-presented dining areas.
• Replenish food, drinks, and supplies.
• Operate tills and handle transactions.
• Follow food safety and hygiene procedures.
• Support the wider team for smooth operations.

Skills

Customer-focused attitude

Communication skills

Teamwork

Organisational skills

Attention to detail

Job description

Customer Service Assistant – Restaurant Associates

Restaurant Associates is looking for a friendly and enthusiastic Customer Service Assistant to provide outstanding service in our premium hospitality environment. You'll be the face of our operation, ensuring every customer receives a warm welcome while helping to create an exceptional dining experience.

Key responsibilities

• Deliver excellent customer service with a friendly, professional approach.
• Serve food and beverages efficiently and accurately.
• Maintain clean, well-presented dining and service areas.
• Replenish food, drinks, and supplies throughout the day.
• Operate tills and handle transactions where required.
• Follow food safety, hygiene, and health & safety procedures.
• Support the wider team to ensure smooth daily operations.

We're looking for someone with

• A positive, customer-focused attitude.
• Excellent communication and teamwork skills.
• A proactive, flexible approach to work.
• Good organisational skills and attention to detail.
• Previous hospitality, catering, or retail experience is an advantage but not essential.
• The ability to work confidently in a fast-paced environment.

If you enjoy meeting people and delivering exceptional service with a smile, join Restaurant Associates and help create memorable experiences for our customers every day.

We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:

• Contributory pension scheme
• Grow your career with our Career Pathways and MyLearning programmes
• Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
• Exclusive travel discounts with TUI, Expedia, Booking.com and many more
• Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
• Up to 44% off cinema tickets to enjoy your favourite blockbuster
• Receive cash rewards every time you spend and use them on a wide range of brands
• Un-wind with us with free wellness, mindfulness and exercise classes
• You can share all discounts and offers with your friends and families

About Us

Restaurant Associates provides brilliant hospitality through our food, drink and services. We work with our partners and collaborate with our clients to achieve great things together.Every day, our teams of passionate hospitality professionals strive for excellence in delivering employee dining and hospitality to some of the UK's leading workplace as well as inspiring exceptional experiences in iconic cultural and heritage destinations.

Job Reference: com/2008/44018006/52814643/SU #RA Group

Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!