Customer Service Representative

Aggreko; Cannock; Sur place; GBP 21 000 - 27 000; Plein temps

Avantages offerts par ce poste

Pension plan

Bonus scheme

Life Assurance

Generous holiday entitlement (buy/sell

Volunteer time off

Employee Assistance Programme

Résumé du poste

Aggreko in Cannock is seeking a Customer Service Representative to ensure the smooth operation of the customer centre and to boost satisfaction, loyalty and retention. You will manage the customer lifecycle, resolve queries, and collaborate with Sales and Operations to deliver an excellent experience.

Join a team that values strong relationships, proactive problem solving and CRM usage to support customers with equipment, service or contract needs and payment expectations.

Qualifications

• Experience in customer service or account management.
• Strong customer-service skills with ability to gather information and offer solutions.
• Experience using CRM systems.
• Strong stakeholder relationship management and collaboration across teams.

Responsabilités

• Act as the principal point of contact for Aggreko's customers.
• Manage all internal touchpoints during the rental lifecycle.
• Collaborate with the sales and Operations teams to ensure successful customer experience.
• Meet the expectations and requirements of the customers.
• Establish and maintain effective relationships with customers, gaining their trust and respect.
• Handle incoming customer calls to address equipment, service or contract queries.
• Manage customer credit limits and payment expectations.

Connaissances

Customer service

Account management

Collaboration

Communication

Stakeholder management

Outils

CRM systems

Description du poste

Bring your energy to Aggreko as Customer Service Representative, based in Cannock. You’ll play a key role in the efficient running of the customer centre, increasing customer satisfaction, loyalty and retention, and exceeding customer expectations. Power without pause. Heating, cooling and oil-free air without end. We keep our customers' worlds on. From world-class events that last a few weeks to mining operations and remote communities who rely on us for decades.

What You'll Do As a Customer Service Representative

• Act as the principle point of contact for Aggreko's customers
• Manage all internal touchpoints during the lifecycle of the rental
• Collaborate with the sales and Operations teams to ensure successful customer experience
• Meet the expectations and requirements of the customers
• Establish and maintain effective relationships with customers, gaining their trust and respect
• Handle incoming customers calls to address equipment, service or contract queries
• Manage customer credit limits and payment expectations

You Are

• Experienced in customer service or account management role
• Have exceptional customer service skills, with the ability to gather information from customers and offer suitable product and service solutions
• Experienced using CRM systems
• Strong stakeholder relationship management skills
• Collaborative working style across wider teams

Here's what you'll get?

• Generous benefits package (including but not limited to pension plan, bonus scheme, and Life Assurance)
• Generous holiday entitlement, with option to 'buy' or 'sell'
• A focus on continued personal development
• Paid time off work for volunteering in the community
• Access to our Employee Assistance Programme, which helps promote and support a healthy lifestyle

Our people are can-do, positive, resilient and persistent. If that feels like you,

LI-LW1

Equal employment opportunity

We welcome people from different backgrounds and cultures, and respect people's unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that's how we do our best, for each other, for our customers, for the communities where we work, and for our careers.

We are an equal opportunity employer. If you apply for a role at Aggreko, we will consider your application based on your qualifications and experience, and not on your race, colour, ethnicity, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.