Customer Service Representative

Acro Service Corp; Caerphilly; On-site; GBP 21,000 - 28,000; Full time

Job summary

Acro Service Corp. is seeking a customer service representative in the United Kingdom to promptly respond to inquiries across multiple channels, provide accurate product information, and resolve issues.

The role involves processing orders, maintaining CRM records, and collaborating with cross-functional teams to ensure timely resolutions. The ideal candidate will have strong written and verbal communication skills, proficiency with Microsoft Office, and experience with customer service software.

Qualifications

• High school qualifications or equivalent.
• Proficient with Microsoft Office Suite (Excel, Word, Access, Outlook).
• Experience using customer service software.
• No immigration sponsorship available for this position.
• Typing speed at least 25 words per minute.
• Interact professionally and work independently in a fast-paced environment.
• Experience using a multi-line telephone system.
• Strong problem solving and interpersonal skills.
• Excellent verbal and written communication skills.

Responsibilities

• Respond promptly and professionally to customer inquiries via various channels.
• Provide accurate and comprehensive information to customers regarding products, services, policies, and procedures.
• Identify and assess customer needs, troubleshoot problems, and provide solutions or escalate to the appropriate department.
• Process customer orders, returns, exchanges, and refunds in accordance with company policies and guidelines.
• Maintain accurate and detailed records of customer interactions, transactions, inquiries, and complaints in the CRM system.
• Collaborate with cross-functional teams to resolve complex customer issues and ensure timely resolution.
• Proactively identify opportunities to improve customer satisfaction and provide feedback to management.
• Stay up to date with product knowledge, industry trends, and company updates to effectively address inquiries.

Skills

Verbal communication

Written communication

Interpersonal skills

Problem solving

Independent work

Education

High school qualifications or equivalent

Tools

Microsoft Office Suite

Job description

• Respond promptly and professionally to customer inquiries via various channels.
• Provide accurate and comprehensive information to customers regarding products, services, policies, and procedures.
• Identify and assess customer needs, effectively troubleshoot problems, and provide appropriate solutions or elevate issues to the appropriate department.
• Process customer orders, returns, exchanges, and refunds in accordance with company policies and guidelines.
• Maintain accurate and detailed records of customer interactions, transactions, inquiries, and complaints in the customer relationship management (CRM) system.
• Collaborate with cross-functional teams to resolve complex customer issues and ensure timely resolution.
• Proactively identify opportunities to improve customer satisfaction and provide feedback to the management team.
• Stay up to date with product knowledge, industry trends, and company updates to effectively address customer inquiries and provide accurate information.

Minimum Qualifications:

• High school qualifications or equivalent
• Proficient with Microsoft Office Suite software (Excel, Word, Access, and Outlook
• Experience using Customer Service software
• No immigration sponsorship available for this position

Preferred Qualifications:

• Ability to accurately type a minimum of 25 words per minimum
• Ability to interact professionally with others and work independently in a fast-paced environment
• Prior experience utilizing a multi-line telephone system
• Strong problem solving and interpersonal skills
• Excellent verbal and written communication skills