Customer Service Representative

Cash Shop; Bilston; On-site; GBP 26,000; Full time

Job summary

Join Cash Shop as a full-time Customer Service Representative in Bilston, where you will provide exceptional service to customers both in-store and online. With responsibilities including transaction handling, relationship building, and stock control, you will be a key player in enhancing customer satisfaction. Enjoy numerous benefits including health solutions, generous holiday allowances, and a company pension scheme.

Benefits

Health Shield benefits

28 days holiday, increasing to 33 days

Company pension scheme

Employee discount

Bonus and performance bonuses

Statutory sick pay

Statutory Maternity/Paternity Pay

Bereavement Leave

Qualifications

• Fluent English speaker; additional languages advantageous.
• GCSE level education or equivalent.
• Previous pawnbroking, customer service, and cash handling experience advantageous.

Responsibilities

• Provide high-level customer service in-store and online.
• Complete transactions quickly while following policies.
• Evaluate and test consumer electronics and precious metals.

Skills

Fluent English

Basic mathematics

Sales ability

Communication skills

Education

GCSE level standard

Job description

Full-time Customer Service Representative (CSR)

Cash Shop Ltd. has been providing its customers with retail financial services since 2004. Initially established by the founder of the UK’s original cheque cashing company, Cash Shop is now owned and operated by individuals with combined experience of over 50 years in the industry.

We are dedicated to helping our customers access cash and quality pre-owned goods with a view to enhancing their lives.

At Cash Shop, providing excellent customer service is our top priority, whether it is in-store, over the telephone, or online. We pride ourselves on being completely transparent with our pricing and our processes. Our loyal customers have come to trust we have their best interests at heart, and we strive to offer a fast, friendly and fair service each and every time.

Our ‘Vision Statement’ is, “To have the best looking stores, in the best locations, offering the best service at the best prices”, because we want nothing but the best for our customers. This is an amazing opportunity to become a part of our great team!

Job Function

The primary function of the CSR is to provide customers with a high level of satisfaction through the excellent provision of all Cash Shop services whilst determining their individual needs.

Key responsibilities:

• Provide a high level of Customer Service to in-store customers and over the telephone/online enquiries.
• Completing transactions against all of our core products quickly & efficiently, whilst following necessary company policies & procedures.
• The testing and evaluating of items of consumer electronics and precious metals.
• Create relationships with customers to ensure that existing custom is retained and new custom gained.
• Complete stock control and organisational tasks.
• Open and close the store adhering to company policy & procedure.
• Reconcile your till, without variance, upon completion of your shift.

Skills:

• Fluent English speaker (additional language could be an advantage).
• A very good understanding of basic mathematics & mental arithmetic.
• Excellent sales ability and communication skills.
• Educated to GCSE level standard or equivalent
• Non-essential, but previous pawnbroking, customer service and cash handling experience would be advantageous.

Personality:

• Friendly and engaging demeanour.
• Reliable and trustworthy.
• Proactive ‘can do’ approach to all aspects of your work.
• An approachable team player able to easily adapt.

Benefits (All subject to successful probation):

• Health Shield – a range of health and well-being solutions, including Health CashPlans offering money back on services like physiotherapy and glasses
• Holiday Pay - 28 days of holiday, increasing to a maximum of 33 days with length of service
  • Additional Gifted leave - up to 28 extra gifted leave days per year (pro-rata for part-time staff) - subject to quarterly performance review and approval
    
• Company pension scheme
• Employee discount
• Supplemental pay types:
  • Bonus scheme
  • Performance bonus
  • Quarterly bonus
• Statutory sick pay
• Statutory Maternity/Paternity Pay
• Bereavement Leave
• • Job type:
  • Full-time, in store.
  • Permanent
  • 8 hour shift
    
  • 5 days per week (incl. weekends)
  • Salary of £25,410