Concrete Customer Service Representative

The Mick George Group; Huntingdon; On-site; GBP 24,000 - 25,000; Full time

Job summary

A leading company in the construction industry is seeking a Concrete Customer Service Representative to ensure outstanding customer experiences. The successful candidate will manage customer inquiries, administrative tasks, and collaborate with various departments. This is an entry-level full-time role offering career development within a supportive team environment.

Benefits

Company Pension

Employee Assistance Programme

28-Days holiday including bank holidays

Company benefit platform

Cycle to work scheme

PPE provided

Internal training and room for progression

Qualifications

• Experience within the construction/aggregates/waste industry would be advantageous but not essential.
• Positive, customer service focused individual who thrives in a fast-paced environment.

Responsibilities

• Answer all incoming calls/emails/portal support from customers in a timely manner.
• Manage administrative duties including checking purchase orders and organizing refunds.
• Upsell and identify cross-selling opportunities.

Skills

Customer focus

Organization

Multi-tasking

Job description

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Here at theMick George Groupwe are currently recruiting aConcrete Customer Service Representativeto join the team.

Location:Mick George Head Office - Huntingdon

Working Hours:Monday - Friday between 7am -4pm or 8am – 5pm, Occasional Saturday work as and when required. (additional hours if required)

Benefits:Company Pension, Employee Assistance Programme, 28-Days holiday including bank holidays, Company benefit platform, Cycle to work scheme, PPE provided, Internal training and room for progression.

Who is Mick George?

One Man, One Tipper, One dream, may seem a distant memory, but the dream is very much a reality, as we find ourselves approaching 40 years since the business started trading.

Now operating over 600 HGV vehicles from over 40 separate sites, employing more than 1,000 local people, gives an indication of the scale to which the business has evolved over the years and explains why the Mick George Group has grown to become one of the leading suppliers to the Construction Industry in the heart of East Anglia and East Midlands.

Our aim is to ensure that we provide the highest possible standards to each and every stakeholder that comes in to contact with any aspect of our business, whether that be as an employee, supplier, customer or other.

About the Role

The role will heavily rely on a positive, customer service focused individual who thrives in fast paced environment. Making sure every customer has the ultimate customer experience from start to finish. Multi-tasking is key to being able to manage answering the phone, complete administrative, prioritise tasks all with high attention to detail.

Main Responsibilities

Answer all incoming calls/emails/portal support from existing and new customer in a timely manner, making outbound calls to customers to give regular updates and deal with any queries. Build rapport with new and existing customers, ensuring a positive customer journey from start to finish. Have adaptable approach to each customer’s needs and requirements, being able to upsell and identity and cross-selling opportunities.

Be highly organised and manage own and shared team inbox, complete all administrative duties such as checking purchase orders, invoice/ticket queries, organising refunds when necessary and taking/booking orders. Build rapport with different Mick George departments to ensure a smooth customer journey from each department (Sales and Transport). Keep up to date with all company updates reviewing work locations, mixes and prices when taking orders. Have a flexible approach to work completing any Ad-hoc requests required by the concrete department.

• Flexibility to get tasks completed as needed with excellent attention to detail
• Ability to work under instruction whilst using own initiative where necessary
• Highly organised with a polite and confident telephone manner
• Previous experience within the construction/ aggregates/ waste industry would be advantageous but not essential
• Driven and pro-active individual

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales, General Business, and Education

• Industries

  Wireless Services, Telecommunications, and Communications Equipment Manufacturing

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