Customer Service Representative

Confidential; Batley; Presencial; GBP 26.000 - 27.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Company pension

Staff discounts and reward schemes

Company events

Casual dress

Free onsite parking

Excellent public transport links near冈

Descripción de la vacante

Confidential is seeking an experienced Customer Service Advisor in Batley to join a friendly, supportive team. This office-based role offers a 9am–5pm schedule on weekdays, with optional overtime and an attractive bonus potential.

You will handle calls, emails and online inquiries, delivering high-quality service and accurate order information. Applicants should have recent beds or sleep-products sector experience or strong Zendesk skills.

Formación

• Recent customer service experience in beds, mattresses or sleep products is preferred.
• Experience using Zendesk or other CRM systems within a customer service role.
• Ability to handle high volumes of inquiries by phone and email.

Responsabilidades

• Be the first point of contact for customers across telephone, email and online channels.
• Provide pre-sales information and product details.
• Handle order queries and delivery updates.
• Investigate and resolve customer complaints.
• Liaise with internal teams and third-party suppliers.
• Coordinate with couriers and logistics partners.
• Maintain accurate customer records and system updates.
• Support the wider team with admin and after-sales service.

Conocimientos

Zendesk experience

Customer service experience

Communication skills

Attention to detail

IT literacy

Calm under pressure

Herramientas

Zendesk

Descripción del empleo

Customer Service Advisor Batley 26,000 - 27,000 + Bonus Monday to Friday, 9am - 5pm (optional overtime available) Applicants must have recent experience within the beds, mattresses or sleep products sector and/or strong experience using Zendesk. Are you an experienced Customer Service Advisor with a background in the beds and mattress industry? Do you enjoy resolving customer queries, delivering exceptional service and working as part of a friendly, supportive team? We're recruiting for an established and growing business in Batley looking to strengthen its customer service team with an experienced, customer-focused professional. This is a full-time, permanent, office-based role offering excellent work-life balance with no evenings or weekends, alongside the opportunity to earn an additional yearly bonuses of 5000.

The Role

You will be the first point of contact for customers, managing enquiries across telephone, email and online channels.

• Handling inbound customer calls, emails and online enquiries
• Providing pre-sales support and product information
• Managing order queries and delivery updates
• Investigating and resolving customer complaints
• Liaising with internal departments and third-party suppliers
• Coordinating with couriers and logistics partners
• Maintaining accurate customer records and system updates
• Supporting the wider team with administration and after-sales service

About You

• Recent customer service experience within the beds, mattresses or sleep products industry, and/or
• Strong experience using Zendesk or other CRM systems within a customer service environment
• Experience handling high volumes of customer enquiries by phone and email
• Excellent communication skills, both written and verbal
• Strong attention to detail and good IT skills
• A professional, approachable and solution-focused manner
• The ability to remain calm under pressure and manage customer expectations effectively

Previous experience within e-commerce, retail operations, furnishings, interiors or home products would also be beneficial.

What's On Offer?

• 26,000 - 27,000 basic salary
• Yearly annual bonus potentialli>
• Monday to Friday, 9am - 5pm
• No evenings or weekends
• Permanent, full-time position
• Annual salary reviews
• Career development opportunities
• Company pension
• Staff discounts and reward schemes
• Company events
• Casual dress
• Free onsite parking
• Excellent public transport links close to Batley train station