Customer Service Repairs Executive

Eaton; Cheltenham; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Global, collaborative environment

Career development

Competitive compensation

Job summary

Eaton MSD Cheltenham is seeking a Customer Service Repairs Executive to join the Repairs team. You will be responsible for delivering outstanding service to our Aftermarket customers and cradle-to-grave processing of repairs and orders to ensure on-time deliveries.

Collaborating with customers and internal teams, you will load repair orders in the ERP system, provide timely order updates, prepare quotations, and help identify opportunities to enhance customer satisfaction while supporting cash

Qualifications

• Experience in identifying opportunities
• Aerospace experience (military and civil)
• ERP or other business system
• Awareness of export and import
• EASA 145 knowledge

Responsibilities

• Review all customer orders in accordance with departmental procedures, ensuring customer requirements are understood and communicated
• Accurately load customer repair orders into ERP system
• Provide customers with timely updates regarding order progression
• Provide quotations for work to be performed on units
• Manage the customer interface for aftermarket customers ensuring exceptional service levels
• Support cash collection to maximise cash flow
• Collaborate with other areas to resolve issues delaying payment or causing complaints
• Assist with additional activities to maximise Eaton MSD Cheltenham goals

Skills

Customer service

Attention to detail

Organised

Planning & scheduling

Communication

Tools

ERP system

MS Office

Job description

Eaton MSD Cheltenham is looking for a Customer Service Repairs Executive to join the Repairs team. As a key member of the team, you will be responsible for delivering an exemplary standard of customer service to our Aftermarket customers.You will represent the customer and ensure that their voice is heard and acted upon within Eaton MSD Cheltenham, whilst also understanding and working towards the goals of the business. You will process repairs and orders against customer demand, through a cradle to grave process, ensuring on time deliveries. Through your close working relationship with customers, you will help to identify potential new business opportunitiesWhat you’ll do:Review all customer orders in accordance with departmental procedures, ensuring customer requirements are understood, communicated with the business and where necessary challenged with the customer prior to commencing work on the customer owned products.Accurately load customer repair orders into Ultra’s ERP system.Provide customer with timely updates regarding the progression of their orders.Provide quotations to the customers for work to be performed on their units.Manage the customer interface for all our aftermarket customers providing exceptional service levels in accordance with our support contracts.Ensure all aftermarket customer issues are managed effectively and resolved to the mutual satisfaction of the business and our customers, adhering to regulations and compliance.Support the cash collection process to maximize our cash flow.Work with all areas of the business to resolve all customer issues which are holding up invoice payment or causing a customer complaint/concern.Additional activities to perform from time to time in order to maximise the contribution to Eaton MSD Cheltenham goals and objectives.Qualifications:Experience in identifying opportunitiesAerospace experience (military and civil)ERP or other business systemAwareness of export and importEASA 145 knowledgeSkills:Good customer interface skillsExceptional attention to detailProficient use of MS office packageWell organised and able to plan and schedule work effectivelyCommitted to customer satisfaction, with a strong understanding of the impact on the businessWhat we offer:Opportunity to work in a global, highly collaborative environmentChallenging projects in dynamic collaborative teamStrong focus on learning, development, and career progressionCompetitive compensation and benefits packageA culture that promotes inclusion, accountability, and continuous improvement#LI-NK2All positions may require participation in video and in-person interviews as part of the hiring process. All candidates will be evaluated based on job-related competencies, and all candidates’ privacy rights and data security will be protected in accordance with applicable laws.We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.