Customer Service & Repairs Administrator - Bromley

Chisholm Hunter; Bromley; On-site; GBP 13,000 - 15,000; Full time

Benefits offered by this job

Excellent career development opportunities

Fully-funded accredited industry training

29 days holiday per year

Company life assurance

Generous staff discounts

Colleague incentives

Job summary

Chisholm Hunter in Bromley is seeking a Customer Service and Repairs Administrator to support the management team and oversee store performance. You will maintain high merchandising standards, conduct stock counts, and provide excellent customer service.

The ideal candidate will have retail administration experience and strong communication skills. The position offers excellent career development opportunities, fully-funded training, and generous benefits including holidays and staff discounts.

Qualifications

• Experience in a commercially-focused (preferably retail) Administrator role.
• Eager to learn and build on retail and product knowledge.
• Ability to work as part of a team and use own initiative.

Responsibilities

• Support the branch management team and review store performance.
• Ensure merchandising and visual displays are maintained.
• Conduct daily stock counts for audit purposes.
• Manage customer calls for repairs and special orders.
• Maintain high level of customer service throughout all interactions.

Skills

Customer service skills

Microsoft Office proficiency

Organizational skills

Communication skills

Job description

Starting Salary: £12.71+ (depending on experience)

Location: Bromley

Fully onsite: Monday to Friday

Customer Service and Repairs Administrator

Responsibilities

• Support the branch management team, review and analyse store performance in repairs and special orders targets
• Ensuring that merchandising and visual window displays are maintained to a high standard and in line with seasonal campaigns
• Banking and Monday End-Of-Week returns including all monies banked and cash reconciliation invoices and accounts from the store
• Conducting daily stock counts for audit purposes
• Taking charge of stock control including supervising all goods in and out of the branch and preparing the stock totes for dispatch
• Taking charge of customer calls for repairs and Special Orders and processing these accordingly
• Establish and maintain productive working relationships within the team with the purpose of contributing to the overall positive atmosphere within the store
• Management of all other administrative duties as required for the branch
• Maintaining a high level of 'Cut Above' customer service by opening each interaction with a natural approach, putting the customer at ease and building a relationship.

Requirements

• Experience in a commercially-focused (preferably retail) Administrator role
• Skilled in Microsoft Office suite
• Eager to learn and build on your retail and product knowledge
• The ability to work as part of a team and use your own initiative
• Fantastic communication and organisation skills

Benefits

• Excellent career development opportunities and a clear development path
• Accredited industry training and qualifications (fully-funded)
• 29 days holiday per year
• Company life assurance of three times your salary for all colleagues
• Generous staff discounts
• Colleague incentives