Customer Service and Repairs Administrator- Silverburn.

Hollybank Trustees Ltd; Glasgow; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

29 days holiday per year

Company life assurance of three times"

Colleague incentives

Job summary

Chisholm Hunter in Glasgow is seeking a Customer Service and Repairs Administrator based at our Silverburn Store. You will support the branch management, handle repairs and special orders, and maintain high standards of customer service in a busy, luxury retailer.

This role is fully onsite, Monday to Friday, with starting salary £12.71+ depending on experience. The ideal candidate will be proficient with Microsoft Office, excel in teamwork, and contribute to a premium customer experience that

Qualifications

• Experience in a commercially-focused retail administrator role.
• Proficient in Microsoft Office.
• Strong communication and organisational skills.

Responsibilities

• Support the branch management team, review and analyse store performance in repairs and special orders targets
• Ensuring that merchandising and visual window displays are maintained to a high standard and in line with seasonal campaigns
• Banking and Monday End-Of-Week returns including all monies banked and cash reconciliation invoices and accounts from the store
• Conducting daily stock counts for audit purposes
• Taking charge of stock control including supervising all goods in and out of the branch and preparing the stock totes for dispatch
• Taking charge of customer calls for repairs and Special Orders and processing these accordingly
• Establish and maintain productive working relationships within the team with the purpose of contributing to the overall positive atmosphere within the store
• Management of all other administrative duties as required for the branch
• Maintaining a high level of ‘Cut Above’ customer service by opening each interactions with a natural approach, putting the customer at ease and building a relationship.

Skills

Retail administration

Microsoft Office

Job description

Customer Service and Repairs Administrator- Silverburn.

Retail

General

Glasgow, UK

Overview

Application

Customer Service and Repairs Administrator- Silverburn.

Date posted: July 29, 2026

Permanent

Full-time

Starting Salary: £12.71+ (depending on experience)

Fully onsite - Monday to Friday

Voted one of Sunday times best places to work 2025 and 2026!

Chisholm Hunter is one of the UK’s multiple award-winning jewellers, supplying luxury jewellery and Swiss timepieces to our clients since 1857. We are a family run business, passionate about our exquisite products and are experts at delivering a high end, luxury customer experience which is ‘A Cut Above’.

At the heart of everything we do are our HEART values – Honesty, Excellence, Accountability, Respect, and Teamwork. These guide the way we work with our clients, our colleagues, and our communities.

Position

We are looking for a Customer Service and Repairs Administrator to be based in our Silverburn Store.

Job Responsibilities

• Support the branch management team, review and analyse store performance in repairs and special orders targets
• Ensuring that merchandising and visual window displays are maintained to a high standard and in line with seasonal campaigns
• Banking and Monday End-Of-Week returns including all monies banked and cash reconciliation invoices and accounts from the store
• Conducting daily stock counts for audit purposes
• Taking charge of stock control including supervising all goods in and out of the branch and preparing the stock totes for dispatch
• Taking charge of customer calls for repairs and Special Orders and processing these accordingly
• Establish and maintain productive working relationships within the team with the purpose of contributing to the overall positive atmosphere within the store
• Management of all other administrative duties as required for the branch
• Maintaining a high level of ‘Cut Above’ customer service by opening each interactions with a natural approach, putting the customer at ease and building a relationship.

Requirements

• Experience in a commercially-focused (preferably retail) Administrator role
• Skilled in Microsoft Office suite
• Eager to learn and build on your retail and product knowledge
• The ability to work as part of a team and use your own initiative
• Fantastic communication and organisation skills
• Excellent career development opportunities and a clear development path
• Accredited industry training and qualifications (fully-funded)
• 29 days holiday per year
• Company life assurance of three times your salary for all colleagues
• Colleague incentives