Customer Service Rep I

Sentara; England; Remote; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative to join their team. In this role, you will handle customer inquiries, resolve issues related to eligibility and billing, and ensure high levels of customer satisfaction through effective communication. This position offers a chance to work in a dynamic environment that values diversity and inclusiveness. With opportunities for remote work and a comprehensive benefits package, this role is perfect for individuals looking to make a positive impact in the healthcare sector.

Benefits

Medical, Dental, Vision plans

Paid Time Off and Sick Leave

401k/403B with Employer Match

Tuition Assistance - $5,250/year

Student Debt Pay Down - $10,000

Pet Insurance

Opportunity for annual discretionary bonus

Qualifications

• At least 2 years of customer service experience required.
• Strong communication skills to ensure customer satisfaction.

Responsibilities

• Handle customer service inquiries via telephone.
• Resolve issues related to member eligibility and billing information.

Skills

Customer Service

Data Entry

Medical Billing

Medical Terminology

Insurance Knowledge

Education

High School Diploma or Equivalent

Job description

City/State

Norfolk, VA

Work Shift

First (Days)

Overview:

Sentara Health-Patient Accounting, located in Norfolk, VA, is hiring a Customer Service Rep I.

Work Shift: First Days

Scheduled Weekly Hours: 40

Responsibilities:

• Handle customer service inquiries via telephone, resolving issues related to member eligibility, prescription benefits, claim payments, billing information, payment plans, and patient scheduling.
• Provide quality service and ensure customer satisfaction through effective communication and education.

Requirements:

• High School Diploma or Equivalent
• At least 2 years of customer service experience
• Previous data entry experience

Keywords: Call Center, Customer Service, Medical Billing, Medical Terminology, Insurance

Benefits:

• Medical, Dental, Vision plans
• Adoption, Fertility, and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance - $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down - $10,000
• Reimbursement for certifications and access to CEUs and professional development
• Pet Insurance, Legal Resources Plan
• Opportunity to earn annual discretionary bonus based on system and employee eligibility

Equal Opportunity Employer: Sentara Health values diversity and inclusiveness, reflecting the communities it serves. It is a tobacco-free environment supporting the mission "to improve health every day."

Remote Work: Positions available for remote work in select states including Virginia and others listed.