Customer Service & Renewal Advisor

Tedaisy Insurance Group; Salisbury; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading Insurtech company is seeking a Customer Service & Renewal Agent to assist customers with policy renewals. The role involves managing calls, building customer relationships, and achieving sales targets in a fast-paced environment. Join a passionate team dedicated to pet well-being and exceptional customer experiences.

Benefits

23 days holiday per year

Your birthday off (paid)

4x salary life assurance

Company pension

Healthcare including 24/7 GP advice

Discounts at hundreds of brands

Employee assistance programme

Competitive salary

Discretionary lunch to assist with living costs

Qualifications

• Proven success in a sales environment.
• Strong negotiation and persuasion skills.
• Ability to handle customer objections.

Responsibilities

• Manage high volume of inbound and outbound calls.
• Build rapport with customers to establish relations.
• Achieve productivity targets and maintain FCA compliance.

Skills

Sales ability

Negotiation skills

Customer service

Communication

Job description

Customer Service & Renewal Agent

The primary focus of this role is to retain customers by assisting them with their policy renewals. Much of this role involves handling inbound and outbound calls and is office-based Monday-Friday in an industry regulated by the Financial Conduct Authority.

Key Responsibilities

1. Managing a high volume of calls (outbound & inbound) and leads relating to existing customers.
2. Building rapport with internal and external customers to establish excellent customer relations.
3. Utilising skills in closing sales using a consultative and confident approach.
4. Regularly achieving productivity targets.
5. Ensuring targets and performance standards are consistently met in line with corporate and regulatory requirements.
6. Responding to and following up on enquiries using appropriate communication methods.
7. Managing call backs and follow-ups effectively.
8. Completing workloads by deadlines, maintaining quality standards, and ensuring FCA compliance and best practices.
9. Maintaining accurate and up-to-date customer information.
10. Keeping informed about products, processes, and industry developments.
11. Providing excellent customer service outcomes.
12. Maintaining high-quality output and achieving SLAs and KPIs.
13. Taking ownership of and documenting customer complaints.
14. Responding to inquiries via email and live chat during quieter periods.

About You

• A creative, dynamic, and smart approach to sales.
• High level of account management, sales, and service ability.
• Competent in handling and overcoming customer objections.
• Strong negotiation and persuasion skills.
• Proven success in a sales environment.
• Ambition and determination to succeed.
• Confident and professional manner when dealing with customers over the phone.
• Self-motivated with a natural desire to achieve.
• Ability to work in a team and adapt to a fast-paced environment.

Desired

• Experience of working to time-based targets.

About Us

As a leading Insurtech specialising in pet insurance, Tedaisy Insurance Group is committed to delivering quality products with exceptional digital customer experiences. We are passionate about pet well-being and trusted by thousands of pet owners across the UK. Our group includes Tedaisy Underwriting Limited, Tedaisy Insurance Brokers Limited, Tedaisy Claims Limited, Tedaisy Technologies Limited, and Tedaisy Services Limited. We are ambitious, passionate, and brave—always seeking growth, improvement, and excellence.

What We Offer

• 23 days holiday per year (increasing with length of service)
• Your birthday off (paid)
• 4x salary life assurance
• Company pension
• Healthcare including 24/7 GP advice & mental health helpline
• Discounts at hundreds of brands
• Employee assistance programme
• Competitive salary
• Discretionary lunch to assist with living costs

Working Pattern

• Monday-Friday
• 9am-5pm / 11am-7pm on a rota basis
• Office based at SP1 3TB

Interested or want to know more? Apply today!