Customer Service & Quotation Specialist

Tamfol; Crawley; Hybrid; GBP 22,000 - 30,000; Full time

Job summary

Hydrasun is seeking a Customer Service Advisor to manage the processes within the Internal Sales department, coordinating with Account Managers and branches to meet KPI targets and deliver timely quotations and orders. You will support continuous improvement while adhering to safety, quality and HR policies.

Key duties include handling customer enquiries, ensuring ERP inputs comply with requirements, and assisting with daily production and delivery schedules.

Qualifications

• Essential: Sales & Marketing or Commercial Qualification; Technical Product related Qualification.
• Experience: Effective planning to achieve objectives; Good understanding of supplier relationships.
• Skills & Behaviours: Leadership and motivation; Technical knowledge of Hydrasun products; IT tools basic (Excel, Word, databases).

Responsibilities

• Process customer enquiries with clearly defined, effective methods.
• Ensure quotations use current pricing and margin models; maximise revenue opportunities.
• Review and process customer orders; ensure ERP entry is timely and accurate.
• Provide timely customer care interface; report status of outstanding orders.
• Support internal/external audits and budget processes.

Skills

Leadership

Customer service

Product knowledge

IT tools basics

Education

Sales & Marketing or Commercial Qualification

Technical Product related Qualification

Tools

ERP system

Job description

Hydrasun is seeking a Customer Service Advisor to manage the processes within the Internal Sales department, coordinating with Account Managers and branches to meet KPI targets and deliver timely quotations and orders. You will support continuous improvement while adhering to safety, quality and HR policies.

Key duties include handling customer enquiries, ensuring ERP inputs comply with requirements, and assisting with daily production and delivery schedules.